eBay's rule for sellers who have a return policy of "returns accepted" is you accept returns for all reasons, which includes buyer's remorse. Misuse of returns or the eBay Money Back Guarantee If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. Offer a refund as a managed payments seller . 2 min article; Returning Items. Seller’s return window: Review the seller’s return policy and return window before you make a purchase. For these return reasons, you can either accept the return or provide an alternative solution to the buyer. Under Send a refund, you can choose to let buyers keep the item and automatically refund them if the refund amount is less than a certain amount. eBay's further exemplifies its emphasis on customer satisfaction in the incentives it offers sellers who elect to establish buyer-friendly return policies. * You’re not obligated to offer returns on the items you sell, but it’s a good way to … You can also create your own advanced return rules - opens in new window or tab. The buyer’s reason for returning an item will no longer count as a defect as long as you successfully resolve a return request with the buyer without asking eBay for help. If you offer free returns, you can offer partial refunds in increments of 5% to 50% if the item comes back to you in a different condition than what you dispatched it in. In order for sellers to receive protection on eBay when a buyer reports an item not received or opens a payment dispute, and for buyers to be protected if a seller doesn't receive a returned item, we require that signature confirmation is added when posting higher value orders. Sellers will only receive a returns-related defect if eBay has to help resolve a returns issue, and the resolution is in favor of the buyer. Setting Up a Buyer-Friendly Return Policy . Once received, sellers will have two business days to review the returned item and issue a refund, or ask eBay to intervene. If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. Learn more. Download now. The item was purchased on eBay.com.au, and your eBay.com.au account must be active at the time of using the eBay return label service (not suspended nor made inactive by eBay). Setting Up a Buyer-Friendly Return Policy . Customizing your return preferences lets you choose when you want to expedite different types of return requests by instructing eBay to process them automatically. We recommend that you refund the buyer as soon as you receive the return. You can choose to offer one of the following return policies: No returns; 30-day buyer-paid returns; 30-day free returns; 60-day buyer-paid returns; 60-day free returns; Some product categories have unique retail standards where you’ll be able to offer variations on the returns policy options. Here's how to send an eBay postage label from the View return details section: If no action is taken, eBay will automatically issue the refund two business days after the tracking number shows a confirmed delivery status. Fill in the total refund amount(s) and the return reasons. If you need deeper customization options, such as to only automate returns in certain categories or lists, you can do that by using basic or advanced rules. When the buyer prints your label, it will include your RMA number. 5 … Return postage for sellers. Help a buyer with an item they didn't receive, Best practices for avoiding and handling issues with buyers, Learn more about partial refund guidelines. In some situations, a return label won't be available and we'll ask that you and the buyer make alternative postage arrangements. There are many ways that online sellers experience return fraud. Go to the ‘ Add other details ’ part of your item listing form and choose ‘ Returns Accepted ’ or ‘ No returns accepted ’ depending on what you have decided is right for you. Get details in the eBay Seller Centre. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. Reach more buyers and get return protection. We recommend that you begin changing your returns policies now. Get 0% final values fees now. You can even allow the buyer to keep the original item in cases where you don’t want it back. eBay's goal is for customers to be completely satisfied with their purchases and return to the site to purchase more items in the future. If the reason for a return is "Item not as described" or if you offer free returns within your return policy, the buyer is immediately issued with a return label to send the item back to you. Remember, you can only use RMAs in cases where you’re manually approving returns, as RMAs are unique to the item and are usually issued on a case-by-case basis. If you stated you offer free returns, you'll have to pay. The best approach is always to work with your buyer to find a suitable solution that you’re both happy with, such as offering an exchange or a full or partial refund. For example, you can create rules to: Handling some returns automatically not only saves you time, it's also great customer service, as the buyer gets their return request sorted out straight away. If the reason for a return is "Item not as described" or if you offer free returns within your return policy, the buyer is immediately issued with a return … Simply enter the amount you're comfortable with. eBay Gives Buyers Extended Time to Prove They’ve Shipped Returns eBay is pressuring sellers to send buyers eBay-generated return labels. For example, you might include information on who pays for return postage, or that you're willing to accept returns for a specific period of time after a sale. Show the world you’re up and running on eBay. We've temporarily extended our returns timelines and adjusted our eBay Money Back Guarantee policy to help you process returns during COVID-19. You can continue to provide great customer service—and encourage repeat business—by considering the following tips: Read frequently asked questions about returns on eBay. For more information, read our Seller Centre article on streamlining returns - opens in new window or tab. If you did not receive the item, or the item is not as described, you have 30 days from your actual or latest estimated delivery date to open a request, under the eBay Money Back Guarantee. A flexible return policy, eBay will automatically issue the refund two business days from when you sell eBay! If so, under what conditions window before you make a Purchase postage arrangements frequently asked about... Depends on the reason they 're returning the item and issue a refund systematically Money... Include an RMA on your return policy can give buyers peace of mind & help better! Account was not set up rules to automatically Approve a return about returns on eBay and handling with! 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