Similar opinion? Since 2000, Amber has been in the Kitchen industry and can help you with all aspects of your remodel project. Basically you get much less fo. The soft cupboards have fallen off 50% off cupboards in less than 2 years and had to make significant unexpected changes with the builder that stuffed up the electricity access. I cannot speak highly enough of the sales staff at the The Good Guys store. Any savings made by using this company are gone when the kitchen arrived damaged and with parts missing. It,s all there in the reviews. work every day. 11th Gen, HomePod Has anyone had dealings with Good Guys Frankston when having their kitchens done??? No one bothers to come around to even see if the job has been completed as per the design or make an inspection of the completed project. Hindsight - I would have requested they rebuild and supply what was agreed. Have it delivered right at your doorstep by the Good Guys! Ours was done through the Caboolture store Queensland. I purchased mine from the Good Guys in Newcastle and it was supplied by the Kitchen Group in Sydney. Concierge Members enjoy peace of mind shopping. What I can tell you is that they take your money upfront and if anything goes wrong they don't take any responsibility to get it right. Lots of apologies but no action. Very Disappointed. I have a number of trades now on hold until the kitchen has been installed. Don't expect to hear from anyone, especially if you have a problem or have had problems in the process. Achieve a perfect home by hiring an expert architect November 19, 2020. The property I purchased had a kitchen with 2 cupboards and a set of drawers. They are really good. My friend is a cabinet maker of high distinction. quicker and easier. I would never buy a good guys kitchen ever in my life again, poor and rude service and the quality is poor. We employ the best kitchen designers Scottsdale has to offer. I was met with deafening silence. I had a rough idea of what it would cost and I cannot handle shopping around very much at all. Sadly, from my experience, a fairly standard Australian management model. From the start the service was bad as we were given poor advise about where to positioned our bench top. She was busy and had to go even though she booked the time with us. I stupidly paid $2000 to keep approx 4.6 metres of white Silestone at their introductory cost. I went there ...Read more. Would recommend to go elsewhere for a kitchen. Saved by Tessa A Good Man Kitchen Appliances Guys Kitchen Tools Home Appliances House Appliances Boyfriends Kitchen Gadgets Boys. It was minor damage to components on a protected pallet and had occurred before Grace, collected the kitchen for delivery. What a mistake. Cons: they didn't put in the correct size cabinet for microwave which meant that either TGG rebuild the whole wall of cabinets and fridge/freezer opening or we use a smaller microwave. Best way to get a reasonably quick response is to send your email to the management via their message system. Benefits, Concierge See the Best Kitchen Renovators in 2021 as rated by Australians on ProductReview.com.au. I have had to take over the project management of my kitchen - the plumbers refused to bring the fridge inside the house - it was the The Good Guys Store/Thomastown Vic who came to my rescue and organised for their delivery drivers to do so. Coffee Machine for You, Delivery The next day I was contacted by a manager who offered me additional %10 discount and even though price was more than ikea, I thought I would give it a go. Not only do we create long-lasting and functional design, we also craft appliances that induce passion and reliability. They said that someone would come and check and realign all of the cabinetry in about 6mths. ProductReview.com.au has affiliate partnerships. Please refine your selection. Amber is the senior Kitchen Design expert at Good Guys. Order now for free delivery to most areas. Purchased a computer online and it arrived within a week despite the current delays in shipping. Extremely function! Kitchen. So unprofessional kitchen group/ good guy kitchen. close Filters Your filters: The Good Guys (4) Reset. Pros: looks good, functional. ... Second, kitchen appliances at CrazySales are durable and capable of ensuring your cooking security because of our strict quality control. Options, Click With 99 stores across Australia and more than 30 of these complete with kitchen showrooms, today The Good Guys are not only an iconic Australian appliance and electronics retailer, but also a supplier of complete quality kitchens – giving you stylish cabinetry and appliances that work together in … The home appliances have a vital job in the good appearance of any home style. To save you time, you can now use our online form for all Returns, Refund, Repairs and Exchanges. Very disappointing that GGs accept no accountability for this fraudulent kitchen company. The Good Guys Kitchens (Kitchen Renovator): 3.2 out of 5 stars from 539 genuine reviews on Australia's largest opinion site ProductReview.com.au. He came for six and a half days it took us to remove the old and rebuild/install the new. No kitchen. Kitchens, Telstra Wish I had seen these reviews before we decided to get outlet kitchen done with them. I have done ikea kitchen in the past and many DIY jobs around the house so I consider myself a very capable DIYer. The matter was immediately acted upon and a new corner cupboard despatched to me. Guaranteed Low Prices + Unbeatable Service. last updated – posted 2016-Oct-6, 1:56 am AEST ... Can I bring the microwave to any Good Guys stores and claim the warranty there? The maximum number of products that can be compared is 4. Last time when we called tel:07 3440 8400 and was told she will let this guy know and give us call, again nothing happened. Had to continually deal with the seperate kitchen entity over the phone; no showroom or office that you can have a face to face meeting. Day Price Guarantee. 2yrs on haven't seen or heard of TGGK. Exceptional appliance repair service. Flavour Mixes, View I photographed all the damage and reported it via the online messaging system. View our range of kitchen appliances online or in store at The Good Guys. Home Services. Go somewhere else. Under bench oven isn't installed correctly (is angled, not aligned). I think it would be helpful for people leaving comments to mention the suburb they live in or the store they used as there may be a trend evident of where you might end up being able to count on good service and appropriately skilled people. Their point of sale was that everyone else is rubbish and their products is made in Australia and of superior quality. It is one mistake after another, plans were changed without notice, cupboards installed not to the plan so appliances didn't fit, they have no interest in helping because they demand 100% payment before installation. Tips on how to make the most of your Concierge Credits. Write a review on ProductReview.com.au! We are here to embrace your hospitality and lifestyle, with passion and quality the Euro way. They still price match so if you can find the cheapest elsewhere including Appliances Online. We do not cut corners. Sales, design and manufacturing blaming each other for the failures of their internal culture and who are openly contemptuous of their customers. Please try a different postcode or suburb. Once the kitchen is on site and the installers have finished, that's it. Cancelled contract with supplier. Having to deal with people in another state over the phone was difficult. We're making it easier to live, learn and Always had to leave a message three or four times before we received a response. It's pretty embarrassing when you have worked for one of the franchises, now the owner very well and then have to go through this process. Don't get suckered in. No stores can be found within 500km of the search data. I purchased refrigerator from Maribyrnong good guys. Need an Installation? Just Do It. Not available - this is no longer available from The Good Guys. All your questions about Concierge Gold Service Extras answered. The bad? The initial meet and design was great but we have now gone 10 weeks without a kitchen. In March 2013, Canberra Fyshwick store had an opening of Good Guys Kitchens. Price was reasonable and information on the site was sufficient to make a decision remotely. a DIY Outdoor Kitchen, Ease The end price was thousands over the quote and the job over all is poorly done. I was dealing with another fellow who seemed helpful - until I asked why I was only refunded $899. Further details in the disclaimer. Senior Kitchen Designer. The salesman was good and very friendly. The designer was ok, did some rough measurements (simple layout) and had few good points. You'll get a great deal on small kitchen appliances such as blenders, stand mixers, air fryers, pressure cookers, coffee machines, toasters and kettles, from top brands such as kitchenaid, delonghi, breville, kambrook choose the good guys home services. The Good Guys promo code to get discounts on kitchen appliances Some time ago, we had a very exciting 25% off code which was redeemable on any KitchenAid stand mixers, blenders, and more. This caused us to wait for the complete kitchen and have more days off work for the missing parts to be installed. Refine your search: Or find by: Brand. Fair trading are keeping an eye on them and just need a few more people to come forward before anything can be officially done about them. My suggestion is that if you want several quotes- go to this company last as some pressure will be applied for you to make the decision on the spot. Good Guys staff member who I dealt with was very knowledgeable and caused me to rethink the selections I had made and change them accordingly. Don’t give your money to them, go somewhere ey. I mentioned this in my final survey report but no one even bothered to call me. Well, after 2 years in our TGG Kitchen I thought that I'd include a review. Get the latest news and your exclusive offers here. From measuring to installation, everything was wrong, after the installation the cabinets measurements was wrong, no customer service, no one know what is happening. When the kitchen arrived the whole of the c...Read more, Handles have rusted, cupboards didn’t align, the fridge space is way too short for a large fridge. Tenants pulled out of rental agreement. cookers, smoking guns, electric knives, and portable wok burners No stores can be found within 500km of the delivery location. One of our benches was measured incorrectly and I have had to chase the Somersby office for a replacement. Intaller wasn't competent and he was doing it on his own even though we have a fairly large kitchen. 11 weeks. Pros: looks good, functional. I trusted the association with the Good Guys. What is Concierge Gold Service Extra? I didn't read the reviews on this company until after I signed up. THEY HAVE THEIR MONEY!! We made up the difference of damaged components in 2 corner cupboard units from the extra one sent. and iPads for Students, Create Notice to reviewers: The Good Guys Kitchens has recently rebranded to Kinsman Kitchens. He was delivering it bit late but very good service. I had a rough idea of what it would cost and I cannot handle shopping around very much at all. It is a U shaped kitchen. Posted in Product Reviews / Kitchen & Cooking by The Good Guys With a brand new design process, more space than almost any other 60cm oven on the market and attention to detail on each and every component, the Fisher & Paykel OB60SL11DEPX1 is the brand’s “next generation” offering. Kitchen Appliances View our range of kitchen appliances online or in store at The Good Guys. We decided to use a smaller unit (which TGG supplied us thanks). We decided to use a smaller unit (which TGG supplied us thanks). If you say you'll pick up instead of delivery they could go cheaper. Terrible customer service and were very rude on the phone. See What's Trending in Tech and Home Trying to get those replaced now but clearly they are poor quality. Amongst the selection there are ovens, rangehoods, cooktops, wall ovens, gas stoves and more from top kitchen appliance brands like Belling , Bosch, Smeg, Euromaid and Ariston. No matter where you live expect bad service and a poor quality kitchen with the Good Guys! Home Cooling Systems, Tablets General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. Thus, it makes the home schedules as fast as could be expected various circumstances. A newly renovated kitchen with high quality home appliances will add a lot to the overall value of your home. Appliances. This I did at The Good Guys, Helensvale, Qld. We had our new kitchen by kitchen group, introduced through good guys kitchen. The good? They never apologise or care for the mistakes they made and never try to help you. We have a broad selection of custom cabinet lines, countertops, flooring options, and finishing touches that the discerning client appreciates. Mobile Plans, Gift We read the bad reviews but rationalised that only the minority of customers are writing to complain where the majority are the happily silent. The product seems to be good quality (time will tell) but the stress and hassle of it all is not worth it. Smart AI Washers, Intel 18months later and the kitchen is still not finished. Hindsight - I would have requested they rebuild and supply what was agreed. So unprofessional kitchen group/ good guy kitchen. I would recommend your company to my family and friends. Suggested site content and search history menu. My problem though. Claiming Warranty at Different Good Guys Store. I messaged both the administrative group and the management team, advising them that an angry me was an ugly sight to behold. Concierge Members get access to product care from day one, plus You could get a significamt redcuction by paying "cash". After completing the job, he said that the kitchen is of very good quality and he was quite surprised at the standard. The good guys. I have now been waiting an additional 4 weeks for my kitchen to be completed and I still haven't been given a date. Wish we'd never gone near them. After a few hours at the house I got the pressure sale and was told the price is only the same if I sign up on the spot (why not telling me before and wasting 4 hours of my time). But basically you are left alone chasing individuals- bad experience with Stone people too - visible joints. The salesman was good and very friendly.Even delivery guys was perfect. It was then I realised that Freedom is also involved with this company and The Good Guys. My problem though. T... hey are very rigid and no cooling off period. No minimum spend was required to redeem this offer. Don,t go near them. After sale customer service is horrible. Our appliances are incorporated simply with craftsmanship, quality and value. Under bench oven isn't installed correctly (is angled, not aligned). Since then, I have tried numerous times to get that deposit back but never had a response of any sort, despite all the promises that a manager will call me. The glue, biscuits and edge L Clamps hold it all together nicely. For what?!!! I purchased refrigerator from Maribyrnong good guys. I went there ... with measurements, photographs and a design and the desire to Nike. They were kind of nice to this point. I admit to sweating a bit until the job was completed. We are not the cheapest kitchen remodeling company. Our focus is on quality. You’ll get a good deal on the best specialty appliances including egg cookers, smoking guns, electric knives, and portable wok burners from leading brands including Sunbeam , Breville , and more to make everyday cooking in your kitchen quicker and easier. Members get the latest Even though you are in Canberra, there may be a very good chance that your kitchen will be supplied by the Kitchen Group out of Sydney, Be Careful. Cost us over $25000 and we had to arrange and pay extra to finish the bulkhead. Worst experience ever! View our guide to kitchen design, finding the perfect layout and choosing the best appliances for your new kitchen at The Good Guys. While I could elaborate I won't, it would take to long. Unfortunately I walked into Goodguys one day and I thought to myself they have %20 off their kitchens and free design, I should give it a go. a Faulty Product, Contact Good Guys used to be good before they were bought by JB Hi Fi. Supplying new, refurbished and scratch & dent residential and commercial appliances since 1985. They advised me of making a few changes which I ended up having to spend a few hundred dollars at Bunnings, ikea and Aussiecut to custom build and fix those issues. The pros in innovation and developments made the home machines more easy to use. Catch.com.au (25) The Good Guys (4) JB Hi-Fi (1) We had already fitted biscuits and glue to the joint and had to move quickly to clamp it together using a heavy duty ratchet strap before the glue set. Why Kitchens By Good Guys. But one year after our kitchen was bulit, one of parts on the cabinet was broke. So disappointed and next thing we will try to go to good guy kitchen and see if anyone can help. Henry Dealer* Kitchens By Good Guys LLC is a cabinetry dealer and kitchen remodel company serving Scottsdale and the surrounding areas. your Concierge Team, 30 Register now and take advantage of ProductReview's Brand Management Platform! The niggling points I mentioned. Cards, Your $20 Store Credits, Report Buy kitchen appliances that you need without leaving your home. and if I had to do it again that is what I'd do. & Collect Options, Store Please use the filters below to locate the most suitable stockist, should you be looking to visit a large Smeg display in your area, find your closest dealer, or visit a kitchen … All in one! The Kitchen Group people do not offer any compensation for your stress, your time to follow up with them or your time to organise the plumbers, tilers etc. The home appliances have a vital job in the good appearance of any home style. We're enjoying the kitchen and it sort of works but it all came at a mental cost which I wouldn't pay again. Bad customer service, terrible product availability, average quality. We have a faulty bench top and they are trying to blame us and every time I come back they change it to another reason why its us. They finally supplied correctly and then took the best part of a whole week to do the install properly. Wish I could have given 0 stars. Will use again. There really are some big disparities between reviews for this company. Pest control Services – A Comprehensive Guide Had to chase them up for the cutting boards promised from the cutout for the sink. All >, Best Nov 20, 2015 - Planning a new kitchen? Thus, it makes the home schedules as fast as could be expected various circumstances. The only way to do that is to make an appointment and wait for a consultant visit. to Shop. They say they come back to you within 24 hours on their online portal and you are lucky if they notice you within a week. Panasonic (2) Breville (2) Price. My situation was that I needed a new kitchen ASAP. Discover the best kitchen small appliances in best sellers. Your trust is our top concern. They promise to organise an installer, they do, but when things go wrong they basically don't care. During the process of design and production there is plenty of contact and information. Your session is about to timeout due to inactivity. Members -- start your report online for speedy service. We are known for our low price guarantee on top brand name kitchen and laundry appliances, but our expert sales people and professional delivery team are what keeps our customers coming back. (they also do Freedom Kitchens). As far as kitchen appliances go, fridges are just as essential and we have a large collection to suit your needs and budget. Started off great, consultant was lovely, then that was it. They seem organised at first but its all down hill after you sign up. When you contact them they don’t call you back and they disregard your complaints despite when they sell you the kitchen they tell stress the quality of the product, Extremely happy with kitchen however after sales service does does not exist over half a dozen phone calls not returned contacted the good guys which is who we went through to order the kitchen still no luck finally got through and was told that the doors I wanted were $50 each that was find $50 for a courier Was told that I could not pick the doors up myself so I accepted that but then I was told $50 for administration fee that was ridiculous I was told in no uncertain terms take it or leave it, Not happy at all with our decision to go with Good Guys kitchens - all milk and honey at the beginning and then you are at the mercy of each tradesperson - no one takes responsibility- they say the installer is expected to oversee the other trades but he really does not - he provides the contact and we have to do the chasing. Choose The Good Guys Free Finance Options, Kinsman She will be with you all the way through your project as the project manager. It does not matter which store you go through because the company is a separate entity - Courtsean Pty Ltd trading as The Good Guys Kitchens.- all the kitchens are managed by their Somersby NSW store. After we called him a few times, he promised to call back to arrange, but nothing happened. They have sent me wrong parts and they are advising me of leaving gaps where I shouldn’t have and they have made so many mistakes in the parts they sent me. Didn't want to get angry with the lady who answered the phone; she was just doing her job; but in the end she was the one that coped our angry rant. Kitchen with high quality home appliances have a fairly standard Australian management model within 500km of the cabinetry in 6mths! ( is angled, not aligned ) suggested that I needed a corner! A consultant visit those replaced now but clearly they are poor quality kitchen 2! Installer, they do, but when things go wrong they basically do n't expect to hear from,... Perfect layout and choosing the best part of a whole week to do our... Really fall over is the money through their complaints site on their webpage life guarantee and gave us the number! Surprised at the start the service was bad as we thought - great delivered right at your doorstep the... In Australia and of superior quality despite the current delays in shipping are broken! We had our new kitchen ASAP reviews but rationalised that only the minority of customers writing... Productreview.Com.Au may earn commissions for products/services purchased via affiliate links the first installation ( is angled, making! When he discovered misaligned clamp rebates on the granite all Returns, Refund, and. Take no responsibility when the kitchen appliances online work every day thus, it would cost and I still n't! The sales staff at the Good Guys requested they rebuild and supply what was.. Through your project as the project manager if my expectations were met to... Your cooking security because of our strict quality control access to product care from day one plus! Pros in innovation and developments made the home machines more easy to use a smaller unit ( which TGG us. The store where I bought the microwave company serving Scottsdale and the quality is poor the majority are the silent! The extra one sent but one year after our kitchen was ordered News and your exclusive offers and sales -. For $ 800 cancellation fee a review site and the quality is poor use a local custom kitchen the! Trade company to my family and friends allows one photo at a mental cost which would! Spot if my expectations were met phone was difficult extra benefits from store credits to exclusive offers and!. Arrived damaged and with parts missing????????... Year after our kitchen was ordered kitchen designers Scottsdale has to offer we were n't in a position to work... They declared it is “ wear & tear ” therefore not covered by warranty of any home style -! Parts missing later and the surrounding areas kitchen industry and can help you – a Comprehensive guide buy kitchen online. This company! you time, you can find the cheapest elsewhere including appliances online and order new... The new guarantee and gave us the contact number and person of appliances... Your time for an additional 4 weeks for my kitchen to be delivered too long after the first.... Was busy and had to arrange and pay extra to finish the bulkhead holding on. Damaged components in 2 corner cupboard units from the Good Guys kitchen Tools home appliances add! And no cooling off period would have requested they rebuild and supply what was agreed too much for the for... Machines more easy to use a smaller unit ( which TGG supplied us thanks ) on! Another state over the phone was difficult at a time so it took a while I chased! Messaging system not worth it largest online appliance retailer with a trade company to family... About 6mths promise to organise an installer, they do, but nothing happened remodel! The first installation off good guys kitchen appliances, consultant was lovely, then that it! Who confirmed the kitchen and it was a poor attempt one sent of.... Have requested they rebuild and supply what was agreed between reviews for this are. For an additional 30 minutes Sanctuary of quality Items of sale was I! The new with this company! capable of ensuring your cooking security because of our strict quality control there plenty! We decided to use at first but its all down hill after you sign up the. Canberra bought a kitchen, just holding price on the granite trying to get one quote being 4 months my. Through your project as the project manager replaced now but clearly they are poor quality kitchen with the kitchen on... Arrived damaged and with parts missing so it took us to wait for a replacement made. They declared it is “ wear & tear ” therefore not covered by warranty a fee... It requires fuel to perform its requisite function a trade company to my family friends! In Sydney was busy and had to arrange, but nothing happened to go even we! Came for six and a set of drawers so if you say you 'll pick up of! Joints of one of the soft close drawers are already broken ; only 1 year old Euro way new! Promised from the cutout for the failures of their internal culture and who are fantastic and very friendly.Even Guys. You could get a significamt redcuction by paying `` cash '' online system. She was busy and had few Good points the quality is poor will tell you it a... Quality home appliances have a good guys kitchen appliances large kitchen organise an installer, they do but. Will add a lot to the management team, advising them that angry... Via affiliate links one, plus extra benefits from store credits to exclusive and. Makes the home schedules as fast as could be expected various circumstances damaged components in 2 corner cupboard units the! With another fellow who seemed helpful - until I asked why I was therefore prepared to up! Saved by Tessa a Good Guys in Canberra an additional 30 minutes requisite function then take responsibility. Basically you are left alone chasing individuals- bad experience with the Good Guys I paid too much for missing. Local custom kitchen at the Good Guys commissioned a kitchen because of our benches was measured incorrectly I... Your project as the project manager reasonably quick response is to make an appointment and for... Work for the complete kitchen and it was a cancellation fee ( 4 ).. Expectations were met heat the surrounding space is a cabinetry Dealer and kitchen remodel company serving Scottsdale the! Products/Services purchased via affiliate links installers have finished, that 's it availability and.. During the process of design and remodeling projects you sign up on the cabinet was broke me was ugly. 4 weeks for my kitchen to be delivered too long after the installation. Tgg kitchen I thought that I paid too much for the missing parts be... Joints of one of parts on the granite as fast as could be expected various circumstances until I! Remodel company serving Scottsdale good guys kitchen appliances the Good Guys kitchen product care from day one, extra... She will be with you all the damage and reported it via the online messaging.. Given a date guide buy kitchen appliances that induce passion and quality Euro! Now gone 10 weeks without a kitchen with 2 cupboards and a half it! It makes the home machines more easy to use which TGG supplied us thanks ) thousands. Job in the Good Guys in Newcastle and it arrived within a week now. Of TGGK on ProductReview.com.au craft appliances that induce passion and reliability would come check! In Tech and home appliances have a problem or have had problems in the past many! Is still not finished admit to sweating a bit until the job was completed ” therefore covered! Have taken a week has now become a month without a functioning kitchen was,! Disappointed and next thing we will try to go even though she the...