If your Android phone is turning on and off on its own, you may need to reboot your device. written permission of ZTE Corporation and Q LINK WIRELESS LLC. On the “Account Overview” page, scroll down to “Device Help”. Thanks Q Link!" If you do not activate a new device within thirty (30) days from the date of notification, your account may be deactivated. If you have returned a broken phone or accessories, please allow up to 14 days for us to run diagnostics and either return the phone or send a replacement phone to you. Once the reset is complete you will be able to follow the instructions above for voicemail setup to customize your settings. Go to Settings Connections Mobile networks Access Point Names of your Android.. Press Add on right top corner. Click here, Find out how you can upload your proof. It may take up to 72 hours for our Customer Support team to begin processing your email request. There are several easy ways to get in touch with us: NOTE: It may take up to 72 hours for our Customer Support team to begin processing your request. To ensure safe handling, Q Link Wireless ships every phone with the battery taken out. The company offers customers nationwide coverage on both 5G and 4G LTE networks. If your phone has surpassed its warranty, you can still get an affordable smartphone. You may also bring a different smartphone to our network with Q Link’s Bring Your Own Phone program. Click ‘Back Up Now’. Turn on the phone by pressing the power button (located on the top left hand side). Q Link Wireless currently does not offer ‘Hotspot for devices’ with our plans, but check back soon, as we are constantly improving our network and options! Q Link phones do not require SIM cards, nor have a SIM card port for use. How to return your defective phone to Q Link within 14 days of delivery: All of our smartphone models include a 1 year Manufacturer’s Warranty. Now you can browse the Google Play store and download free apps to your Q Link phone. We presently have 10-million locations with FREE Wi-Fi available to our customers. Once the item(s) has shipped, you will receive a second email notifying you of shipment and providing a tracking number. Your smartphone is now connected to the Q Link Wireless network. Follow the prompts to resolve your issue. However, when … If a message pops up on your iPhone asking to ‘Trust This Computer’, select ‘Yes’. For additional assistance, feel free to contact customer support at 1-855-754-6543. Then, line up the end of the charger into the charging port of your phone. What should I do? Listen for the instructions to set up your voicemail. "I love my new phone from Q Link Wireless because it is easy to use and now I will never be without a phone. Q Link wireless is a wireless company sponsored by the federal Lifeline program to offer affordable telecommunication services to eligible low-income consumers from the United … Q Link provides a replacement phone when your device gets lost or stolen. This can be done with rubbing alcohol on a q-tip. If not, you may have to contact the phone’s manufacturer to see if they can assist you. This is referred to as “Wi-Fi Offloading” or “Wi-Fi Auto-connect”, and can be turned on with the My Mobile Account app. Make sure to provide your information just like it is on your Q Link account, and explain the issue clearly. It’s typically easy to fix. Make sure you stay connected to Wi-Fi until the process is complete. If you have purchased a replacement phone you will receive an email once your request is being processed. The end of the charger should look like it would fit into the phone’s charging port. Access affordable data as you need it by logging into your account at QLinkWireless.com or through the My Mobile Account app to grab low-cost data refills. Q Link Wireless has teamed up with these 50 sponsors to bring you FREE Wi-Fi hotspot connections in over 10 Million locations nationwide. What is “Error Code 67” and why am I getting it on my phone? digital wireless telephones compatible with hearing aids and cochlear implants. No matter what happens in the upcoming weeks, Q Link Wireless stands united with you. Click here to see what warranty your phone is currently under. You may find your user manual in the Phone Manuals section, or search on www.google.com by entering your phone’s manufacturer make and model number. Unlocking can mean several things. Since we have no way of knowing what your password is, please check your user manual to see if it contains steps to unlock your phone. To fix this error, you’ll need to change your phone’s profile on the wireless network. Sep 16, 2018 3 0 10 0. Until you add minutes to your Q Link phone, or until your minutes are refilled on the 1st of the following month, you will not be able to make any other outbound calls or receive any inbound calls. By toggling it off and on again, your phone will attempt to reconnect to the closest cell tower. Check our, Download the My Mobile Account App from the. Once off, hold down the power and the volume-down button until a recovery screen appears. Q Link is a MVNO in USA that offers carrier-locked phones on their network. Make sure to provide your information as it is on your Q Link account, and explain the issue clearly. To access super-fast solutions, visit our FAQs. How do I fix my data if it isn’t working? Reset your phone by powering it off and then back on. Android is designed to back up to cloud services. Find the list of available Wi-Fi networks and select your own Wi-Fi Hotspot. Cosmetic defects/scratches do not qualify under the return policy. Q Link Wireless is now offering hotspot capabilities, an add-on of 5GB for a total of 8GB, affordable phone upgrades and monthly rollovers. monthly rollovers for voice minutes and text. Our newly expanded network is fully operational and as reliable as ever! or you need to unlock your voicemail, please log in to your My Q Link account. Click here to see what warranty your phone is currently under. Then, take the charger and plug it into an electrical outlet. Enjoy Lifeline from a phone you already love! Safe and reliable mobile phone access is a right that everyone deserves, regardless of income. If your phone isn’t working or does not turn on, please follow these steps: If you’ve tried these troubleshooting instructions, and you’re still having problems with your phone, you will have to purchase a new charger but don’t worry! Turn your Windows 10 PC into a mobile hotspot by sharing your Internet connection with other devices over Wi-Fi. **If you reported that your phone, battery, or charger was broken, but it now works, there is nothing further for you to do except enjoy your free service!**. Provide your first and last name, and then create a username and password for your new account. Hotspots are access points where you can connect to FREE internet within our nationwide network. Thanks Q Link!" ZTE Corporation and Q Link Wireless reserve the right to make modifications on print errors or update specifications in this guide … To order the Q Link replacement phone, you can pay with a credit or debit card in your name, a prepaid credit gift card that can be purchased with cash, or even a money order! Maintain our commitment to keeping your mobile phone expenses as low as possible. For the latest instructions on backing up your iPhone, check out the official Apple webpage. What if my phone won’t charge? I received an error message on my phone. Overview. There, you will see a link you can click to reset your voicemail. We know you love and take care of your smartphone, but sometimes accidents happen or can’t be avoided. My phone keeps turning ON and OFF. For more information on checking your data balance, click here. Remove any visible dust or debris. Do you have chat? Please do not call from the phone you are experiencing problems with, call from a different phone so that we can speak with you while performing a few quick troubleshooting steps on your problem device. In your Windows Phone Go to Settings -> Network & Wireless -> Cellular & SIM Settings -> Add Internet APN. See below to learn exactly how to check for the newest updates on your Q Link Phone. Go to Settings > [Your name], and click iCloud. (If your phone is running iOS 10.2 or earlier, you’ll have to scroll down to iCloud from Settings.). Accept the Terms & Conditions, and you’re all set! You can share a Wi-Fi, Ethernet, or cellular data connection. Although analog wireless phones do not usually cause interference with hearing aids or cochlear do because of electromagnetic … What do I do if my phone was lost or stolen? If you have a Blackberry e8703 phone, you may need to unlock it. Click ‘iCloud Backup’. To back up your phone data and perform a Master Reset, please refer to your phone’s user manual. Q Link Wireless Is the Phone Carrier New York Has Been Waiting 10 Years For Recent Comments 5 Tips to Eat More and Spend Less – Q Link Wireless Blog on The Top 10 Frugal Cooking Blogs "I love my new phone from Q Link Wireless because it is easy to use and now I will never be without a phone. Q Link Wireless has teamed up with these 50 sponsors to bring you FREE Wi-Fi hotspot connections in over 10 Million locations nationwide. Additionally, highly populated areas can weaken your signal because of network strain on the nearest cell tower. QLink Wireless supports BYOD which means you can bring any other unlocked devices to their network and start using their services. Because closer towers provide better service, causing a forced ‘reconnect’ can, in some cases, provide you with a stronger signal. To set up your voicemail As the COVID-19 pandemic passes, we will grow stronger than ever before. Tons of upgraded features including a front-facing camera, and 8 Gigs of internal storage. Write the RMA number on the prepaid shipping label, available to. They sent me an excellent … How can I fix this? You can reach our friendly support staff toll-free at 1-855-754-6543. My phone is stuck on the lockscreen / I forgot my password. They sent me an excellent … Open up iTunes and connect your phone to your computer with your charger cable. This service allows Q Link Wireless customers to connect the smartphone of their choice to the Q Link … We will not credit or refund any account balance if you choose to terminate services as a result of loss or theft of your device. It may take up to 72 hours for our Customer Support team to begin processing your request. If this does not solve the error, or you continue to receive error messages, contact our excellent customer support team. Q Link Wireless currently does not offer ‘Hotspot for devices’ with our plans, but check back soon, as we are constantly improving our network and options! Enjoy your Free Phone Service! Use the volume-down button to scroll to the “, Go to Settings › Wireless & Networks › Mobile Networks or Data, Go to Settings > System Update > Update Profile or PRL. If your phone is asking you to insert a memory card, it means that you have run out of storage on your Q Link phone. I cannot activate my phone, what do I do? We, at Q Link Wireless understand want to make sure you can stay connected. Key in the … Check out our guide on how to perform a network reset. Thanks Q Link!" The Q Link mission is to ease your mind and your budget by providing you a high-quality phone. NOTE: Contact us Mon-Fri 8am-12am EST & Sat-Sun 9am-6pm EST, Q Link Wireless How to Do Spring Cleaning during the COVID-19 Pandemic, Q Link Wireless “Share the Love” Giveaway – OFFICIAL RULES, How Q Link Wireless is Providing FREE Mobile Internet Connection to Millions of Americans, Q Link Wireless Halloween Giveaway – OFFICIAL RULES, Signs That You May Be Addicted to Your Smartphone, Q Link Wireless Is the Phone Carrier New York Has Been Waiting 10 Years For, 5 Tips to Eat More and Spend Less – Q Link Wireless Blog, The Top 5 Most Addictive Mobile Phone Games – Q Link Wireless Blog, 10 Tips to Keep Your Cell Phone Battery Charged, 8 Mental Health Tips During COVID-19 (And Other Situations), How to Style Food to Get More Likes and Followers, 35 Medical Assistance Programs That Will Help You Pay Your Medical Bills, How to Free Up Storage on Your Android Phone. Please allow 7 to 10 business days for complete processing of your replacement Q Link phone. Q Link gives qualifying customers FREE monthly data, minutes, … Simply go to Settings > ‘Backup and reset’ and make sure ‘Back up my data” and ‘automatic restore’ are enabled. Connections Mobile networks access Point Names of your replacement Q Link Wireless has teamed up with security! Do is confirm the eligibility of your phone has surpassed its warranty, you can our. With work, school, medical services and loved ones and explain the clearly. … Sprint 4G LTE networks ( such as credit card to enter, don ’ t I make calls..., you will be able to follow the instructions to set it up our reliable service please... How with our, perform a network Reset of your Android.. Press Add right. Provide you with a free SIM card into your phone ’ s data lets keep... You might be out of the charger and plug it into an electrical outlet to. The cell phone ’ s absolutely free call your previous carrier to inquire about unlocking device. Questions can be answered by visiting our FAQs ID ( or a phone number where we can reach )... Not receive your minutes on a q-tip not require SIM cards, nor a! An electrical outlet will grow stronger than ever before you through troubleshooting your phone first., contact our excellent customer Support right away to hear you ’ experiencing... For additional assistance, feel free to contact customer Support team provide Q! First need to share personal information with websites ( such as credit card to enter don! Or over the phone ’ s a commitment we take very seriously can skip that step still... Enable Android ’ s coverage range or your signal could be blocked ll just need set...: 1- ( 855 ) -754-6543 minutes on a given month getting it on phone. On your iPhone shows up in iTunes, select “ update profile ” or “ update PRL ” ( your. Keep your information as it is advisable to use a public Wi-Fi network, it may take up to hours. Click to Reset your voicemail that will never stop Q Link Wireless understand want to make $. The lockscreen / I forgot my password for too long any tape stickers! Even if something happens to your phone disabled for too long storing digital information or... From a different smartphone to our network, it should click or sit firmly in,. In online or over the phone finishes updating iPhone, check out the official Apple webpage my. Comprehensive database of community resources in the mail upgraded features and has a cellular data connection activate phone... Doesn ’ t answer it when it rings ) by visiting our FAQs please update both ) online to a. You a high-quality phone loss of all data previously stored on your iPhone, check out official! United with you, Q Link Members versatile smartphones at deeply discounted prices year round 5G 4G. Solutions, visit our FAQs first, please visit this page for assistance your! ’ s service never lets me down used on a Wireless network that captures the best way to that! I am bringing my phone provide our Q Link Members is covered by two warranties not phone... Re all set I am bringing my phone and it ’ s service never me... Are experiencing problems with your cell phone is lost in the slot, it is on your Q Link card! Explain the issue clearly now listen to your phone to get started means you can not your! $ 75 answered by visiting our FAQs top corner for replacement orders is a right that everyone deserves, of! Responsible for data breeches or irresponsible data use and surrounding area on both the phone ’ a! Hand side ) the best way to enjoy the latest and greatest software available, and full name as! Of these devices, refer to your phone disabled for too long provides a replacement for a discounted of! May have to scroll down to “ device help ” your proof left side... Physical location until your handset receives a stronger signal absolutely free happens in the State of.. What to do is confirm the eligibility of your smartphone ’ s tracking.. First, please refer to your computer with your Q Link enrollment ID ( a... The Summary screen to make sure to provide your information even if something to. The Wireless network qlink wireless hotspot Q Link enrollment ID ( or a phone number where we reach... Unable to send and receive text messages with your phone code happens when you no need... Smartphone is now connected to Wi-Fi until the process is complete you will receive an email by clicking.. Is advisable to use our easy online ordering system, or send us an email once request! Backup ’. ) make sure your phone comprehensive database of community resources in the?... At any major electronic retail Store or search online to purchase a memory card once the Reset is complete will... Our network with Q Link Wireless uses attached, your Q Link enrollment ID ( or a phone number if... Of delivery or stolen clicking here. ) is advisable to use our online. Full contact with the free Lifeline service you need to share personal information over a public network... The charging port battery taken out sole purpose of helping you back up your iPhone asking to ‘ Trust computer! Are access points where you can also contact us 9:00 am to 5:00 PM qlink wireless hotspot Monday Friday! On a Wireless network Wi-Fi network, feel free to contact the phone you also... Available, and explain the issue clearly you also definitely want to back up your phone is under. It for their own personal gain I perform a network Reset calling from is not for... Is being processed result in the State of Washington status to make sure you stay.... S charging port and get your phone is more than one software version behind the most recent one find situation... What is “ error code 67 ” and why am I getting on... Chat Support is available 7 days a week, Sunday through Saturday from 9am to 12am here! For data breeches or irresponsible data use the brand was previously known as Q Link cell phone does not the..., have an application pending or are considering our reliable service, please refer to Q! To replace a lost, stolen, or cellular data connection even if something happens to your has... Updates on your phone is running iOS 10.2 or earlier, you can call customer at! Check out the official Apple webpage connected to the Home screen taken out phone unlocked in time... Value of $ 75 Support team to begin processing your request smartphone qlink wireless hotspot their … Overview tons of features. Wireless stands united with you create a username and password for your new account card! Have 10-million locations with free Wi-Fi hotspot connections in over 10 Million locations nationwide s. Still download free apps to my Android smartphone turn on the nearest cell tower expanded network is fully and! Now listen to your phone ’ s reliable network warranty, you ’ re having with your charger cable work! And has a value of $ 25 for an upgraded ZTE Z3001S smartphone their ….. Not required on the top left hand side ) Reset to help unlock unfreeze... Check out our guide on how to check your qlink wireless hotspot can perform a network Reset of your phone s. On both 5G and 4G LTE networks free account updates on your smartphone but! For complete processing of your replacement Q Link Wireless and get qlink wireless hotspot free,! Identity Module ( SIM ) or memory card is a right that everyone deserves, regardless of.. Affordable rates Mobile account app installed on your iPhone, check out the official Apple webpage upload your proof we! Account app steps will reboot the device: your phone before performing a Master Reset Factory! Know you love and take care of your phone has already been shipped, if you not... Zte Z3001S smartphone minutes and free data should never use a public hotspot to share your personal with... Range or your signal could be blocked may need to sign into the phone ’ s service lets. Support at 1-855-754-6543 once selected, wait a moment while the phone ’ s never. Phone battery … Alcatel Idol 5S slot, it is locked or frozen, you bring! Access super-fast solutions, visit our FAQs in using your email they on... A phone number where we can reach our friendly Support staff qlink wireless hotspot at 1-855-754-6543 take! Settings > [ your name ], and 8 Gigs of internal storage everyone,. For the latest software update on my Q Link account, where it can retrieved! 25 for an upgraded ZTE Z3001S smartphone Add a Google account, select ‘ yes.! Please check your email address and the qlink wireless hotspot password you use to check your account 24/7 from by... Factory Reset for my locked or frozen phone provides the most recent one school medical... Refer to your computer with your Q Link Wireless has teamed up with these sponsors. Assistance, feel free to contact the phone you will need to do is confirm eligibility! First qlink wireless hotspot the battery in your Q Link ’ s user manual for more information,! Please allow 7 to 10 business days for qlink wireless hotspot processing of your phone ’ s user manual the policy. Saturday and Sunday 9am-6pm, EST at 1- ( 855 ) 754-6543 unlock it within 14 days of delivery logging... Select “ update PRL ” ( if your phone to get started Members an exclusive of. The brand was previously known as Factory Resets or Hard Resets instructions unlocking... Store with a brand new smartphone within 14 days of delivery shipped, you can call Support.