todayshotelier@naylor.com to learn more. Different  rooms have different housekeeping requirements. Agilysys Research Study Explores The Key Attributes of Guest Experience Management, The Ascott Limited Selects RMS – The Hospitality Cloud As Sole Property Management System, Budget season is over, and hotel owners/operators are breathing sighs of relief now that they’re through with the arduous weeks — maybe even months— of prepping annual budgets and taking care of a backlog of […], Workforce communication and engineering/housekeeping management technologies solution provider Quore announced that it will be exhibiting at HX: The Hotel Experience Powered by AAHOA for the first time next week. Larry Mogelonsky is the owner of Hotel Mogel Consulting Limited. With easy swapping of electronic files, all information can be kept fully up to date so you teach only the most current brand standards as well as block potential legacy issues. Communications and Apps; The vacation rental industry has seen the development of technology systems and apps designed to provide real-time communications between staff, management, housekeepers, maintenance personnel, guests and property owners. This article may not be reproduced without the express permission of the author. It’s also useful to send automatic notifications to a smartphone and personalize services (e.g: notification that enables a guest to control temperature of the room). All of these can then be tackled in terms of whether the results are immediate or evident over a longer period of time. Not only can guest data be used to help better accommodate guest needs, but in conjunction with occupancy sensors, it can also be used to automate guest interactions throughout their stay, reducing both friction points and labor costs. Latest technologies used in hotels ppt. KNOW Housekeeping from Knowcross is designed to “streamline daily housekeeping activities and reap double digit improvements in staff productivity, higher guest satisfaction and a massive reduction in the hotel’s carbon footprint.”. But before we dive into solutions, let’s analyze the causes so that you have a broad understanding of what afflicts housekeepers. But the next biggest factor almost always has to do with housekeeping. The good news is that technology is now improving everything from housekeeping assignments to everyday tasks such as vacuuming. For that reason, a housekeeping management solution deserves a lot of serious attention. One solution is HotSOS Housekeeping by Amadeus, which claims to save hotels an average of $166 per guestroom by prioritizing the process of guestroom cleaning, digitizing the guest room inspection process and mobilizing the management of the department virtually. Moving on to the back-of-house, the housekeeping department is riddled with archaic processes that strain the workload of supervisors as well as demotivate the actual cleaners. Significantly Improve Guest Satisfaction Old school hoteliers have little to no experience with spending money on technology in the housekeeping department. This reduces the amount of packaged chemicals shipped to, stored and used on campus. Poorly cleaned guest rooms lead to passionate outcries of dismay on TripAdvisor, Yelp, Google Reviews and, often, on the hotel’s own website. Another recent survey found that 80 percent of guests would leave a hotel if their guest room failed to live up to their own cleanliness standards. Five Areas of Development in Housekeeping Technology. But ultimately, and much like one of the positives of increasing your team’s language skills, the benefits of a pain-free team extend far beyond the hotel. Using voice artificial intelligence, such platforms can not only correct basic pronunciation mistakes but also help refine conversational abilities to aid in direct interactions with guests. In stride with the diversification of the accommodations industry, airlines have likewise expanded. Technology savvy housekeeping Most of the hotels are investing heavily in information technology (IT) infrastructure and networking that deploys the latest technical advances in their operations. Many guests are even beginning to include these kinds of technologies in their online hotel search criteria, so hospitality businesses that lack them may eventually find … You know up-to-the-minute who has cleaned what room and when, as well as whether any supplementary service requests were inputted. Energy efficient light bulbs that are responsibly recycled when no longer of use; A water-based cleaning system allows housekeepers to clean most campus surfaces with technology that converts water, electricity and a small amount of salt into an effective cleaning solution. Computers can now being linked to the telephone system in each guestroom. Improving your housekeeping operations (and the guest experience) isn’t just about putting new tech in the hands of your teams, you have to make it available to guests as well. Every time we enter a five star hotel, the reason why it still looks new and the same every time is because of the Housekeeping department. Information and communications technology (ICT), is often used as an extended synonym for information technology … Additionally, mobile apps can allow housekeepers to directly send automated alerts and photos of odd situations to engineering, thereby letting them deal with any maintenance issues before guests notice. If these solutions are not diluted properly, problems will arise. Moreover, you will be able to identify which rooms take 20 minutes versus those that require extra attention in order to properly balance workloads and objectively assess output per room attendants, all of which in turn will decrease the average room turnaround time. Information and Communications Technology (ICT) is one such advancement in technology which has positively impacted the housekeeping department. AAHOA Statement on Bipartisan Stimulus Agreement, Hope Amidst the Pandemic: Hotelsigns.com’s Charity Donation Event Continues for the 4th Year in a Row, Pandemic delays the REAL ID compliance deadline, The sales imperative: What hotels need to do to survive after COVID-19, Manage Pest Threats with This Post-Hurricane Checklist. The fact that the housekeeping function touches on one of the other biggest areas of opportunity for improvement in guest services speaks to the need to optimize this function, particularly for large, multi-property hotels. Dusting Cloths − They are soft cloths used for wiping the surface dust. The first thing that comes to our mind when we talk about the word housekeeping is cleanliness. One solution is HotSOS Housekeeping by Amadeus, which claims to save hotels an average of $166 per guestroom by prioritizing the process of guestroom cleaning, digitizing the guest room inspection process and mobilizing the management of the department virtually. Housekeeping efficiency also factors into the equation. There’s the hourly wage and not much else to prevent this line of work from taking on a sharply transient quality, thus contributing to the high turnover and absenteeism rates currently tormenting this department. Fortunately, technologies have now aligned with the physiotherapy community to offer platforms that can train employees on proper corrective exercises that can prevent the onset of an RSI or reduce chronic flare-ups. All this will add up to fewer onsite injuries, translating to less time off work and fewer disability claims. (If not, please uncheck.). Many of the cleaning products we use contain harmful toxins and chemicals, often without our knowing it. When we speak about housekeeping, we think about high staff turnover caused by a repetitive and physically demanding job and pressure to deliver clean rooms quickly at the lowest possible cost. In addition, all movements can be recorded so you can track performance and monitor for improvements, all without an instructor present. Sanjay Pathak finds out how modern technology is playing an important role: Friday, September 23, 2011, 15:00 Hrs [IST] Housekeeping services in a hotel is entrusted with maintaining a hygienic and clean environment. Technology has brought some relief to the executive housekeepers to monitor guest floor operations. Second is the desire for 24-hour room readiness. 1. A good Housekeeping Management Software can plan, digitalize and schedule all the daily activities, delegating them to the person in charge, and allows to keep track of the stages of progress and inspection tasks, in a fully automated way. While the abovementioned platforms represent a wide swath of what’s available to you insofar as management software, analytics tools and training platforms, the key is to commit to long-term change. As such, professional development for these team members will generate significant cost savings from a variety of underlying rationales. The focus of these materials can be either to increase one’s understanding of the importance of proper bodily movements or exact exercise regimens for associates to follow. Some rooms need to be cleaned before other rooms. Learn how your comment data is processed. Combined together with real-time management, this translates to significantly improved productivity levels as you are able to hone your processes within months of accumulating metrics. Even with enhanced back-end systems to hone management of your team, housekeepers still need to be trained, retrained and motivated to perform at their best. Marriott Embraces Alexa for Hospitality as Amazon Turns Its Attention to Hotels, Why Hotel Management Software is Mission Critical for 2021, Uptown Network Introduces Micro Gift-Giving for Hotel Restaurants, As Easy and Personalized as a Tweet, Measuring for Success: 3 Metrics for Tracking Hotel Performance in 2021, Raines Hospitality Counts on Aptech to Deliver Next-Generation Accounting Benefits Across 19 Hotel Properties, Morongo Casino Resort & Spa Partners with Beekeeper to Connect Digitally with All Employees, on Hotel Housekeeping Technology Holds the Key to Guest Satisfaction (and Clean Rooms, Too), on How Quore’s CapEx Tool Helps Hotel Management Companies Save Time and Money, on Quore To Showcase Its Next-Generation Housekeeping and Engineering Solutions at HX 2019, on The Ultimate Hotel Technology Checklist: Features and Functionalities to Look for When Vetting Advanced Solutions, Restaurant Technology News - Weekly Dispatch, on Hotel Clock: Kieninger MARIETTE Weight Regulator Wall Clock, on Hotel Clock: MELODIKA Modern Carriage Mantel Clock, on Hotel Clock: Traditional Grandfather Clock with Triple Chimes, on Raines Hospitality Counts on Aptech to Deliver Next-Generation Accounting Benefits Across 19 Hotel Properties, on Morongo Casino Resort & Spa Partners with Beekeeper to Connect Digitally with All Employees, on Caesars Entertainment Unveils Guest Experience Enhancements with Innovation Developed by Bottle Rocket, on Uptown Network Introduces Micro Gift-Giving for Hotel Restaurants, As Easy and Personalized as a Tweet, on RMS Unveils Its Refreshed Property Management System for Hotels, on HiJiffy Raises $1.2 Million to Help Hoteliers Improve Guest Communication Following Exceptional Results During the Pandemic. "AAHOA doesn't just represent the hotel industry, it is the hotel industry." As for operational analytics, the same modern software that will help you automate shifts and staff communications will also allow you to better track cleaning times and more easily identify gaps in performance, floor routes or inventory. For each of the challenges addressed above, thankfully there is now a software or hardware platform that can be utilized. All Rights Reserved. SCREEN TIME Late last year, New Castle’s Halifax property, the Westin Nova Scotian, began a one-year test of a system that provides housekeeping staff with handheld devices linked with the facility’s PMS. All it takes here is one miniscule error to cause sizeable damage. If you haven’t already done so, spend a full shift cleaning rooms to earn credits in order to fully realize the risk of injury these associates face each and every day. The latest technological advancements has brought about a change in this department’s work system. Today’s Hotelier is the trusted monthly magazine exclusively serving hoteliers, brought to you by AAHOA, the organization representing the voice of America's hotel owners. Discover 14 amazing hotel technology trends for 2021. At the most basic level, there are mobile apps that can be white-labeled for your organization and used as instructional compendiums for new recruits. TRENDS IN THE HOUSEKEEPING DEPARTMENT; 2.1 KEEPING UP WITH THE CHANGES. However, that’s no longer the case. Moreover, you may not be able to afford to have a full-time, certified group instructor to lead multiple shifts of workers through a series of exercises right after lineup. Even though there are exceptions and properties with excellent teams in place, for the most part the passion and motivation for going that extra step just isn’t there anymore. With technology deployment already proving to be exceedingly effective in other departments, it’s time to make it work for housekeeping. With advancements in the areas of communications, GPS, smart home systems and database integration, housekeeping departments are beginning to see relevant technological improvements hit the market. “People underestimate the importance of housekeeping,” wrote a respondent in a recent Starfleet Research survey. By Amy Hinote For housekeeping professionals in the vacation rental industry, innovation in technology designed to increase operational efficiency for housekeeping and maintenance departments … Some items that are commonly found in the Housekeeping department are: Vacuum Cleaners; Brooms; Mops and Sponges; Detergents; Disinfectants; Bleach etc. Moreover, a high rate of absenteeism makes shift scheduling more cumbersome than it should be, and increasing employee turnover translates to more lost productivity due to the requirements of onboarding and job shadowing. Copyright © 2020 Starfleet Media. We use cookies in order to improve and customize your browsing experience and for analytics about our visitors. review our editorial guidelines and submit your article, How Quore’s CapEx Tool Helps Hotel Management Companies Save Time and Money, Quore To Showcase Its Next-Generation Housekeeping and Engineering Solutions at HX 2019, The Ultimate Hotel Technology Checklist: Features and Functionalities to Look for When Vetting Advanced Solutions, Hotel Clock: Kieninger MARIETTE Weight Regulator Wall Clock, Hotel Clock: MELODIKA Modern Carriage Mantel Clock, Hotel Clock: Traditional Grandfather Clock with Triple Chimes, Caesars Entertainment Unveils Guest Experience Enhancements with Innovation Developed by Bottle Rocket, RMS Unveils Its Refreshed Property Management System for Hotels, HiJiffy Raises $1.2 Million to Help Hoteliers Improve Guest Communication Following Exceptional Results During the Pandemic. Not only is seeing a colleague in agony discouraging, but the housekeeper who decides to stay on even with an RSI is likely only to exacerbate the injury to the point where it becomes debilitating. Members of facility housekeeping staff use an array of cleaning solutions on a daily basis. Housekeeping software called The Optic keeper is a housekeeping solution that unites the department to enhance the guest experience while increasing net profits and reducing stress levels in hotels overseas. When combined with your customer relationship management (CRM) database – most likely via PMS integration – these tools will allow you to make staffing and service adjustments based upon specific guest preferences. Not only does this streamline room inspections, but errors brought up in online reviews can be traced back to specific team members for precise corrective retraining. The front desk experience is important. Lastly, legacy issues with older team members passing on bad habits to new recruits can cast a long shadow when trying to institute process improvements or mitigate cleaning errors. Embracing the influence of modern trends and guest expectations, hoteliers are aptly […], Hotel Technology News - Weekly Dispatch LSI, Status Tracker and several of the property management software systems have launched tools that free housekeepers from relying on legacy technology … There are several technologies that have helped to enhance and make the housekeeping department more efficient. To make a hotel pleasing to a guest, it is a task of housekeeping to ensure the basic human need of comfort and security. The core problem is that nowadays the job isn’t seen as part of a career with a clear path of upward mobility. One would think that since the development of trends serves to meet guest expectations, enhance service delivery and improve efficiency, the housekeeping department being the largest in virtually all hotel properties, and considering that it is a cost center, not generating revenue, would attract the use of current technologies. And for the purposes of this discussion, these solutions will be kept bipartisan by not citing specific companies. However, in the last few years, a lot of focus is being laid on creativity, innovation, training, use of the latest equipment and technologies and software in the housekeeping sector. Not only do these reduce managers’ time devoted to onboarding, but they also facilitate a microlearning environment where associates can study in bite-sized portions, like when in transit going to and from work or just before bed. Housekeeping department in a hotel is responsible for the cleanliness, maintenance and aesthetic upkeep of the property. These solutions can also ensure that rooms are cleaned based on the wants and needs (e.g., hypoallergenic pillows, non-fragrant soap) — and even the value — of guests. As a digital marketer and content strategist, Hal Werner shapes online experiences to help people find information they can use to make more informed technology decisions. Hospitality Lexis had a conversation with the Rooms Division Manager Shankush Mahajan about the housekeeping […] The housekeeping department is confronted by a series of issues stemming from both the need for management to heighten efficiencies and an individual employee’s desire for better working conditions. Technology has also helped to better manage the housekeeping departments more effectively and efficiently. Each instance won’t account for much, but once you add it up, it’ll soon look like time better spent on actual housekeeping tasks. The housekeeping department is a team of employees that is in charge of the cleaning tasks for an organization. Hotel Housekeeping 7 It is responsible for keeping all of its equipment operational. KNOW Housekeeping from Knowcross is designed to “streamline daily housekeeping activities and reap double digit improvements in staff productivity, higher guest satisfaction and a massive reduction in the hotel’s … Housekeeping department is also in charge of developing safety rules for use of certain disinfectants and household chemicals. Because the customer is always right, understanding how the modern traveler judges the efforts of your housekeepers gives us a good perspective by which to decide what course of action … Another key benefit of building a dynamic management network between supervisors’ computers and every team member’s mobile device is heightened accountability. We’re also able to use cooler water as opposed to hot.” In 2012 — in response to research that revealed customer confidence in the cleanliness of mid-range hotels was flagging — Best Western rolled out its “I Care” program, which adopted the advanced-cleaning technologies used in hospitals. Stay Connected Get the latest on business communication trends, tips, news and announcements sent right to your inbox every week! In particular, The Umstead has implemented tray detection technology from Axxess Industries. Green Technology is also used to describe sustainable energy generation technologies such as photovoltaic’s, wind turbines, bioreactors and solar systems. To learn more about advertising with us, contact Advertising Director John O'Neil at joneil@naylor.com. The good news is that next-generation technology solutions can help ensure that guest rooms are cleaned effectively, and in a timely manner. Technology can improve housekeeping practices With the exponential realities of airborne and contact illnesses in the long-term care setting, exacerbated by ever-worsening drug resistance to them, industry is coming up with innovative technology to combat pervasive bugs. He has seen a dramatic change in housekeeping because of technology, especially at the Bardessono Inn and Spa in Napa Valley, Calif., which is scheduled to open in February 2009. Such platforms act as online access points for standard operating procedure manuals, training videos, assignments, quizzes, company bulletin boards, forums and private messaging. Attendees visiting Booth 1220 will see […], Hospitality is seemingly a perpetual state of transition, and industry leaders agree; 2020 is positioned to be a truly pivotal time for travel. He can be reached at larry@hotelmogel.com. Rest assured, though, all are well within reach. New Trends and Practices in Hotel Housekeeping Conclusion EMERGING TRENDS CHALLENGES TRAINING SUCCESS REDUCE RECYCLE REUSE BEST PRACTICES IT savvy housekeeping eco friendly amenities, products and processes The term user friendly has been accepted as a … Computers are now being used in many housekeeping departments for rooms management, inventory control, linen management, and so on, to varying extents. Next, such add-ons like a forum and internal surveys help to form a community around the app, thereby making every employee feel more a part of the team. The purpose is not only organizational but also to improve the experience of the guest in all aspects related to the rooms and services. The overwhelming consensus is one of getting back to basics – that hospitality is and will always be a people business. There are several technologies that have helped to enhance and make the housekeeping department more efficient. This last part is doubly true when managers and senior executives are also actively participating on the app because this type of direct access to the corporate level can act as a form of career mentorship and an incentive against departure from the job. Only then will you take your housekeeping department to the next level and realize financial returns far in excess of any accrued costs. Of course, these contemporary systems are all built upon integrations for more seamless cross-departmental communications as well as mobile apps to notify housekeepers already on the clock. A host of budget carriers now offer unconventional routes with even more unusual departure and arrival times. People today require cleaning services to be seamless to order and pay, and your business simply has to … New technologies like Wi-Fi (wireless fidelity), radio frequency identification, GPS (global positioning system), VOIP (voice over internet protocol), handheld communication devices and WLAN … Is the room ready? The highly competitive hotel landscape at present has forced us to reexamine our operations to not only look for added efficiencies but also to see what we can do better. [Click here for the full housekeeping technology comparison chart from our spring 2017 digital edition.] By Sayed S. El-Houshy Demonstrator, Hotel Studies Department Faculty of Tourism & Hotels Alexandria University 20132014 Latest Technologies Used in Hotels 2. With technology deployment already proving to be exceedingly effective in other departments, it’s time to make it work for housekeeping. Data is crucial to make business financial decisions. Constantly keeping track of room attendant progress and room-readiness is a huge hurdle for hotels that don’t use intelligent housekeeping technology. During day light hours reduce electric lighting load in Lobby etc. Should a guest room serviced for a family of four on vacation be cleaned differently than a room for a business traveler in town for a meeting? However, unlike other aspects of an associate’s curriculum where his or her aptitude and accumulated knowledge can be explicitly measured via testing and grading, the benefits of ergonomics are only truly realized upon daily practice – muscle memory requires repetition, after all. Technology is changing the cleaning industry in a multitude of ways, and one of them is customer expectations. While such factors as price, location, service and amenities tend to carry a lot weight, cleanliness invariably ranks as the most influential factor of all. Some next-generation capabilities can be used to assign housekeeping services based on guest profiles, available staff and amount of work to calculate the most effective way to assign staff. ■. Big Data. Make your service easy for your customers to use. With the advent of today’s next-generation housekeeping solutions, optimizing this function can be readily done, to the relief of hotel operators and also hotel guests, who would otherwise be waiting in check-in lines for their rooms to be ready. Some sophisticated solutions can automatically balance room attendant assignments based on stayovers versus check-outs, room type considerations, the number of registered guests, expected arrival time of guests with pre-assigned rooms due to their VIP status or online advance check-in of arriving guests and multiple other factors, even taking room-to-room travel time into account. If so, we invite you to review our editorial guidelines and submit your article for publishing consideration. The 6 Biggest Technology Trends In Accounting and Finance. Looking beyond a bolt-on app with plug-and-play functionalities, more advanced systems can be used to teach proper language skills in a hospitality context. It is also responsible for implementing any new changes required such as upgrading the software and hardware. The use cases for technology in hospitality seem to grow every year, and savvy hospitality businesses are transforming these guest desires into stylish semi-public spaces where guests can engage tech on their terms. During low occupancy period try to block complete floor. By making a conscious effort to reinvest in the professional development of your room attendants, you can fundamentally make a difference in employee engagement levels. Marla Cilley, aka the FlyLady, knows a thing or two about housecleaning. The approach there may be one of the most advanced yet. This technology is also ideal for self check-ins by guests at hotels as well as the next trend in this article: smart room keys. Similarly, lost and found can be immediately updated while security issues can be rapidly circulated for more effective coordination during onsite incidents or crises. Unlike the star or diamond rating systems where all aspects of a property are fairly weighted, guest reviews are more likely to be based on emotional whims. Housekeeping software called The Optic keeper is a housekeeping solution that unites the department to enhance the guest experience while increasing net profits and reducing stress levels in hotels overseas. Technology has brought some relief to the executive housekeepers to monitor guest … In effect, ‘real-time’ means instantaneous updates to housekeeper schedules and room cleaning orders for the most efficient handling of priorities and a drastic reduction in paperwork. 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