After spending more than $3000 on a new bed, Satinder and Sam Lee ended up sleeping on the couch. Note the old mattress is a pillow top and does not have the same issues. Sex Suitability By using Consumer NZ, you accept our use of cookies. Sertapedic / Perfect Sleeper. iComfort Hybrid / iSeries. I wish I saw these comments before we bought our Sanctuary bed too! continuous coil (391 coil count queen) or pocket coil (711 coil count queen), continuous coil (520-800 coil count queen) or pocket coil (739-886 coil count queen), pocket coil in coil (952-1008 coil count queen), COMMENT: The thinner the mattress, the more friendly it tends to be for an adjustable bed base. See reviews below to learn more or submit your own review. Satinder contacted the Farmers store where she'd bought the Sleepyhead-brand "Sanctuary" bed. Pocket coil support often limits a bounce effect but overall the mattress has superior comfort than Perfect Sleeper. Sertapedic / Perfect Sleeper. Only 4 years into a 10 year warranty. The Serta Innerspring Mattress Review You Can Actually Trust (Perfect Sleeper, iComfort Hybrid, iSeries, Sertapedic) No commission • No endorsements • Based on owner experiences • Since 2008 • More THE GOOD: Often widely available in stores • many firmness / comfort options • several models affordable. Perfect google_ad_width = 200; iComfort Hybrid / iSeries. Prices below are for a mattress only, not a foundation which often costs an additional $100-$300 depending on mattress size. Satinder wrote to Farmers, advising the store she wanted to reject the bed and get a refund. Our experience sounds disappointingly similar to other reports to Consumer. Sertapedic / Perfect Sleeper. Durability / Longevity What rubbish how can you when there is two in the bed? We’d suggested contacting the retailer directly to explain the situation. See mattress off gassing for general analysis. Off Gassing Odor But he said the body indentations in the mattress were “natural contouring”, not a manufacturing fault, and within Sleepyhead’s accepted range of 25 to 35mm. Person Size Suitability iComfort Hybrid / iSeries. Initially, they are often effective at (back, hip and shoulder) pain relief. (Learn how owner satisfaction is determined.). Perfect Sleeper. google_ad_slot = "2179888176"; Athena Your Price: From: $ 12,888 $ 8,399. Online mattress companies have made it their mission to provide their clients with the most affordable and practical mattresses … People 130-230 pounds are better suited, while people under 130 pounds are best suited. Double-sided models appear to have better durability / longevity than one sided but are about 30% more expensive than one-sided. We will not be buying Sleepyhead ever again!! google_ad_width = 300; But the bed still performs significantly below average compared to all mattresses. Which is actually irrelevant as the problem is not specifically related to dipping, but is due to a dramatic range of difference in the level of cushioning across the width of the mattress. Conforming Ability The mattress looks brand new and does not visible show the indentation side weakness problem. We got confused the beds offered did not seem like our old bed but felt pressured to select something. Support Mattress Types. /* 300x250 pillows */ Satinder got back in touch with Farmers. Memory foam tends to provide a mattress with the most noticeable conforming support. Indentations are normal on almost every mattress. Beds & Bedding. This was despite our photos showing clearly it was above normal range. Our consumer adviser Maggie Edwards told Satinder she may have rights under the Consumer Guarantees Act (CGA) to reject the bed. I know today the salesman will be full of .......... it about any brand so I know it will be a hard task, buying a bed is such a mission as they talk them up when my health is a serious matter and my goodnight sleep they just want the sale, but I know one thing I will never ever ever by a sleepyhead bed not only because of their bed wrecking my back and sleep but because trying to get help from them never worked you can’t complain about the service cos there ain’t any. The coil systems used inside may make some noise including squeaking and creaking. Perfect Sleeper. iComfort Hybrid / iSeries. This is rediculous. Not sure what is going on ;( I think we will be biting the bullet and getting another brand. We purchased a Simmons pillowtop bed five years ago and the indentations in the mattress were becoming too deep for comfortable sleeping. At least 7% of owners report their mattress acting as a heat trap – with soft, pillow-top models having the most potential to sleep hot. The mattress performs at least somewhat above average on this issue due likely to the presence of memory foam. Prices usually range $660-$3000+ (depending on model and size) making iComfort Hybrid / iSeries mostly a mid-level to luxury level mattress. THE GOOD: Often widely available in stores • many firmness / comfort options • several models affordable. We have just recently contacted Sleepyhead again and are awaiting a response. Heavier sleepers may find the softer Serta hybrids and innersprings lack proper support. Perfect Sleeper. SleepTrue are their newer, lower-priced innerspring beds. and now we are looking at replacing the mattress at least. Thicker-model Sertas, especially those containing memory foam, can weigh in excess of 100 lbs – making them difficult to move, handle and lift especially for one person. Within a few months of buying it, the bed had developed a big ridge in the centre and two dents where they slept. Solution, 50mm memory foam topper. Sertapedic. Here's more info on your rights and what you can do: https://www.consumer.org.nz/articles/consumer-guarantees-act#services. iComfort Hybrid / iSeries. Serta mattresses are available in a variety of models, features and types, including innerspring, memory foam and hybrid. At least 5% of Serta Perfect Sleeper owners complain of noteworthy off gassing / initial smell. Those models with two inches or more of memory foam have the highest off gassing potential. Serta has an A+ rating with the Better Business Bureau. * For daily adult use. Also see how Serta and traditional mattress brands in general compare to newer brands. BedsRus - New Zealand’s leading beds nz and mattress nz stores. The same or similar Serta models (especially for Perfect Sleeper) often have different names at different retailers. Retailers should, however, be able to provide you with at least basic specifications of the models they sell to help you comparison shop. These issues have been around for a long time. 2016- tossing turning, replace topper, still no good, conclusion - springs not providing support. Some models, however, are double sided and flippable. Bed was great until 18/24 mths when sagging/body impressions meant tossing and turning all night(you'll know what I mean) Perfect Sleeper. google_ad_client = "ca-pub-3078017963233163"; 2014 ditto, however this time, "these r normal body impressions and we will not replace it". THE COMPANY: Serta Inc. – in business since 1933 and based in Hoffman Estates, IL – is the largest US mattress maker and has a "C+" SLTD company rating. Have had bed 4 years - warranty for 10 years. That bed was a disaster and we had the same customer service problem with bed going back, restuffed topper, tightening of springs. Hi has anyone had any issues with the Sealy range. Since there is a known issue with the mattress we would advise contacting the store to get it assessed. We have put up with deep indentations on both sides (neither of us are very heavy. We're desperate to get a replacement that we can sleep on. Create your perfect sanctuary with the newest collection of the serene and blissful Serta® mattresses. Go to first result. I went into beds r us the other day and they still tried to sell me the “new improved sanctuary sleepyhead bed after telling them my nightmare and about the morphine I had to be on because of the pain in my back from a sleepyhead bed. GRAPH – IComfort Hybrid / ISeries Average Ownership Length (based partially on past performance of similar Serta models). ... Bedstop stock New Zealand's top brands in beds and bedroom furniture. Farmers and Sleepyhead both sent staff out to look at it. . I will update this if anything useful comes of our approach. If u by a Sleepmaker bed now they have increased the stiffness or number of the springs, but this has made them too firm. Sertapedic/ Perfect Sleeper. Avocado calls the Green mattress “gentle, yet firm” and states it is a 7 out of 10 on the firmness scale, making it a medium-firm mattress. Learn why you can trust our mattress reviews. COMMENT: Considerably less expensive than both the average mattress ($1500 queen) and the average innerspring mattress ($940 queen). Sagging (occurring to an extent that undermines sleep quality) is the main complaint for the iComfort Hybrid / iSeries among owners who have used the mattress regularly for at least three years. Serta mattresses have a variety of comfort choices including Bodyfoam, to reduce pressure points, Dreamfoams, a new generation of foam that keeps its shape over time. Make a warranty claim. Given the construction, people of all sizes are potentially well suited for it. The 20 best Mattresses in 2021 ranked based on 24,564 reviews - Find consumer reviews on ProductReview.com.au, Australia's No.1 Opinion Site. Serta Innerspring Mattress Ratings – Summary I see Sleepyhead reviews are not very great on here. Serta is the United State’s leading manufacturer of mattresses and is the leading supplier of mattresses to the hospitality industry worldwide. Harvey Norman have been great though and now we can choose a replacement- and we are happy paying more . Support tends to be no better than fair (especially for couples and people 230+ lbs) given the beds' relatively unsophisticated coil system and limited amount of conforming material. Sleep quality tends to be no better than average as no more than 20% of owners report less tossing / turning and or more restful, efficient sleep. The return / exchange policy for Perfect Sleeper can vary by retailer. (Back) Pain Relief Potential November 21, 2018 Rob Discover what makes Sealy Posturepedic mattresses superior, plus where to try & buy. Those models with memory foam appear to have the highest off gassing potential. Weight – Ease of Lifting, Moving, Handling After months of looking thru numerous reviews on many different mattresses and physically driving around all over to see ones I thought my wife and I would be interested we ordered the Serta 12-inch Gel Foam 3 layer memory foam mattress in an Eastern King size model. We actually put our old bed back on the base it was so bad. We too have problems with the Sleepyhead Sanctuary bed which we have only had for less 12 months. See mattresses and pain relief for general analysis. We also had problems, same as all those in the comments below. The last suggestion we received was to sleep more on the harder centre piece to flatten it out. Sleeping in an Ecosa mattress has changed many sleepers’ lifestyles by giving them more relaxed and comfortable slumber. Perfect Sleeper mattresses are the best-selling line from Serta, America's top mattress brand. google_ad_slot = '3404396256'; Regards Tim Ward. As you can see, both the Perfect Sleeper and iComfort mattress collections have earned positive reviews from side and back sleepers weighing 230 lbs. Perfect Sleeper. Mattress sagging or excessive firmness, however, can cause (back) pain. (See. Prices / Affordability Sleepyhead of course have found no fault and want to charge us for delivery. iComfort Hybrid / iSeries. Best Mattress By Budget. Browse our huge range of beds nz and mattresses nz online to order or to pick up at the store that is most convenient for you. Length is similar to that of competitors. I purchased a medium firm Chiropractic bed, within 2 months my partner and I were practically crippled with lower back pain, note we are in our late 30s, early 40s and not over weight. GRAPH – Perfect Sleeper Average Ownership Length. Serta tends to provide about average customer support, owner experience data suggests. We should have done something about it but put up with it and eventually just purchased a new King matress and kept the same split base. *Does not include innerspring hybrids; their average is about $2050 (queen). Still waiting for them to pick up mattress and inspect it - this is since the beginning of March due to Covid. Those models with pocket / encased coils perform better. Does anyone have experience with tempur? We’ve tested every Serta mattress and the results and our reviews are as follows: Serta Mattress Collections. Sagging (occurring to an extent that undermines sleep quality) is the main complaint for the Perfect Sleeper among owners who have used the mattress regularly for at least three years. A mattress with good motion isolation is couple friendly in that it keeps movement localized so as to not disturb one's partner. Depending on the model, iComfort Hybrid / iSeries may have fairly significant memory foam content and therefore significant conforming ability. We felt misguided. Be the 1st to review. Constant dialogue with the manufacturer has not helped sort the problem. This site uses cookies to help us understand how visitors engage with our website. We too had this bed purchased at Farmers. As your one stop bed shop we have the bed … Those models with at least two inches of memory foam tend to offer the most conforming potential. We had the proof and had to keep insisting our mattress was taken away and inspected. See the mattress firmness guide for which firmness may be best for your specific body type and sleeping position. google_ad_client = 'pub-3078017963233163'; "Goods have to be of acceptable quality. /* 200x90, created 9/10/08 */ In regard to durability / longevity, Sertapedic is often best suited for child use or light adult use. Good result but stressful getting there. Sealy will void the warranty if the mattress is used with an inadequate support system, or if the mattress is found to be in unsanitary … Based on extensive lab testing and our exclusive member survey, here are the best mattresses of 2020 from Consumer Reports' tests, including innerspring, foam, and adjustable air mattresses. For at least 14% of owners the mattress can cause pain often due to sagging or excessive firmness. A conforming mattress is one that molds and contours to the sleeper's body. Among the various Serta Perfect Sleeper and iComfort Hybrid / iSeries models, non-pillow top models often rate somewhat higher than pillow top models. It wore out in one year. See the truth about pillow top beds. Also see the mattress guide for large and small people. COPYRIGHT 2007-2019 SLTD, INC. Best suited for light / occasional adult use or regular child use. Sertapedic. This mattress and box springs, was part of the HUD/VASH VRC component to entry in the program. Serta is best known for Perfect Sleeper which has a long reputation as a comfortable and dependable innerspring mattress. We had to deal with blocking/stalling techniques both by email and telephone. Ongoing problems with Sleepyhead Sanctuary Pillow-top Mattress. We are both just over 70kg and the mattress quickly indented where we sleep with a ridge forming in the centre and the sides collapsing. Models with gel foam may provide a cooling benefit; in fact, about 2% of owners report sleeping too cold. Am trying to get a full refund from shop after unsuccessful repairs that left mattress top with unmatched stitching and just as uncomfortable as before. We're back on our old mattress too, tch! to learn how to enable JavaScript for your browser. Sorry, you need to have JavaScript enabled to use our website. Ratings are based on owner experiences for Serta innerspring-based models gathered using an unbiased research methodology. About 28% of these owners report a sagging problem. Any thoughts would be appreciated on where I go from here. Telephone (07) 850 5283. Serta innerspring mattresses often have average or better break-in times. Sleepyhead's brand manager Warren Roach said a manufacturing fault had caused the ridge in the bed’s centre. Sent for repair did not last ,sent back again offered replacement. Noise At serta.com, reviews posted there cannot be sorted. Heat Trap Potential Looking at either the. IComfort Hybrid / iSeries likely has an average useful lifespan of six years with regular use. Suffice to say that we actually get a better, more relaxing night's sleep on the low-tech mattress in our spare bed-room. This is largely due to Serta (like innerspring beds in general) having somewhat worse longevity / durability than the average mattress. Read now. The less expensive models tend to have greater topper needs than the more expensive models. Sleep Restoration Gel Pillow - (2 Pack Queen) Best Hotel Quality Comfortable. Ive also no followup contact from shop or customercare. The higher rating for non-pillow tops is due chiefly to better durability, edge support, and sleep temperature. Sertapedic. i am also going through bed troubles with a $4ooo sleepyhead top of the range Sanctuary pillowtop. Serta has had 139 complaints filed against it in the past three years which is about average for a mattress manufacturer of its size. THE MATTRESSES: Serta innerspring mattresses range from low-priced and basic (Sertapedic) to less basic but still affordable (Perfect Sleeper) to average priced and fairly advanced in design / materials (iComfort Hybrid / iSeries). The 10 Best Twin Size Serta Mattress 3,264 reviews scanned The 10 Best Serta Mattress Pads 9,777 reviews scanned Product comparison table # Product Name Support tends to be fair or better given the beds' superior coil system and the presence of at least some conforming material. Prices usually range $340-$970 (depending on model and size) making Sertapedic an entry-level mattress. He put his bear hands all over the mattress. Additional product details can be found by viewing discontinued mattress models from Serta… One-Sided vs Two-Sided Perfect Sleeper Models The inspector had on sandals and shorts, now this is during Covid 19, he did not have on any sleeves nor gloves on his hands, he did wear a mask. Serta was founded in 1931 and has been under current ownership since 2005. Serta Company Ratings Pillow-top mattresses have a separate layer of padding – made from foam or other soft materials – attached to the mattress and this layer can lose its "bounce back". It’s reprehensible, we have been in a 4 year battle being delivered a bad bed, sent back because of stitching. Ill have a chat with my lawyer and take then next step. As a result, limited long-term owner experience data available. We really do think it is a design fault. Serta also established their iComfort memory foam and hybrid mattresses which became overnight successes. THE BAD: Fair-at … I purchased a Serta mattress from them. 2 days later when the box arrived we thought "there's … Most recent bed king coil from Harvey Norman a NIGHTMARE bed. Ive had the same issue with my $6000 super king mattress. Sleepyhead suspected a manufacturing fault was to blame for the ridge in the bed and took it away for repair. Learn more about our unbiased research methodology and why you can trust our mattress reviews. Satinder had given the retailer the opportunity to repair the bed but found this hadn't fixed the problem. Unlike the Perfect Sleeper, the durability of the iComfort Hybrid / iSeries is at least fairly suited for couples. A queen- or king-size mattress must be supported with a bed frame that has a ‘rigid bridge bar with a supporting leg’ and at least five legs or at least five ‘equally spaced hardwood slats’. See, Mattress Buyer's Guide For Heavy, Light People, Serta Innerspring Mattress Ratings – Summary, Weight – Ease of Lifting, Moving, Handling, mattress guide for large and small people, reduce heat trap complaints significantly, Like its competitors Sealy and Simmons, Serta provides, Serta offers a 120-day trial for iComfort Hybrid / iSeries. ** Serta iComfort Hybrid & ISeries are recently revised or somewhat new models. The bed had a notable dip where we slept. Breaking-In Period Sertapedic, Perfect Sleeper and iComfort Hybrid / iSeries are rated compared to the average mattress in the table below. If you’re a Consumer member, our advisers can provide more personalised advice on 0800 266 786, or you can email them with the details of your case, including who you bought the bed from. But soon after it was returned, Satinder says the dents re-formed and they were sleeping on the couch once more. COMMENT: The average mattress overall is 11" thick which means that most Serta models have above-average thickness. No more than 4% of owners complain that their bed acts as a heat trap. The ratings below – based on consumer experiences and the evaluation of Sleep Like The Dead – show how Serta, Inc. compares to the average mattress manufacturer. Several models, however, have handles / grips. Poor motion isolation / couple friendliness from continuous coil models. iComfort Hybrid / iSeries. And negative / neutral reviews are often only available after going through many pages. Sitemap   |   Privacy    |    Copyright Violation Notice  The disclosing of specs allows consumers to know what they are paying for and helps them comparison shop. Replacement mattress eventually came nothing like the store or our bed mattress sent it back. Sleepyhead told us pillow-top mattresses are popular but may not suit everyone and it’s trialling new designs that will produce “far less body contouring”. About 6% of owners complain that their bed acts as a heat trap. They are here to help: info@consumer.org.nz. However, "pillow-top" mattresses, the type Satinder and Sam had, can be more prone to indentations … Sleep quality tends to be average to somewhat above average as about 20% of owners report less tossing / turning and or more restful, efficient sleep. If you’re someone who is in the market for a new mattress, there’s never been a better chance to get a great deal. Or visit our Technical support page Those models with memory foam tend to perform best on this issue. Any advice on tempur or latex mattresses would be great? Sleepyhead say they have fulfilled the warranty. When is someone like Consumer or Consumer Protection going to confront sleepyhead for a non fit for purpose, defective product. At least 24% of these owners report a sagging problem. But he said the body indentations in the mattress were “natural contouring”, not a manufacturing fault, and within Sleepyhead’s accepted range of 25 to 35mm. Conclusion, these beds r not fit for purpose/ defective. They sent a inspector out. Aside from mild hyperbole such as the company tagline of "Always Comfortable," the company is essentially factual and carefully words its product presentations. See mattresses and sleeping hot for general analysis. For more information on the world famous NZ made Serta brand – view Serta’s Website . 81 listings Sort by: Rating. Serta has been making mattresses since 1931. But I see beauty rest is part of sleepyhead so I’m out off. SLTD (Sleep Like The Dead) company rating for Serta is determined by averaging the above company ratings. COMMENT: Considerably more expensive on average than the average mattress ($1500 queen) and somewhat higher on average than the average hybrid mattress ($2000 queen). Waking up in the morning with seized lower back and it happens to the person who happens to get that side. Also told (by Sealy Rep) to sleep more in the middle of the bed given there is a slight dip on one side. (adsbygoogle = window.adsbygoogle || []).push({}); THE BAD: Fair-at-best owner satisfaction and durability / lifespan (like innerspring beds in general) • noise & poor motion isolation possible from cheaper models. You may have to keep the mattress at least 30 days, and a redeliver fee may apply. Problems, same serta bed reviews nz all those in the market that come with different qualities,! Ratings and the presence of memory foam have the highest off gassing potential information below to how... For Serta is best known for Perfect Sleeper which has a long time pain relief of sleep the! Athena your price: from: $ 12,888 $ 8,399 see how Serta compares to.... So bad brand manager Warren Roach said a manufacturing fault had caused the ridge in past... 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Since 2005 2018 Rob we have just recently contacted Sleepyhead again and are awaiting response... Will be biting the bullet and getting another brand every Serta mattress Collections becoming too deep for sleeping..., objected they did nothing base it was returned, Satinder and Sam had can. Comparison shop market for a new bed, Satinder and Sam Lee ended up sleeping the. When is someone like Consumer or Consumer Protection going to confront Sleepyhead for a long period now with a bed! It in the bed comfort than Perfect Sleeper Ultimate Luxury innerspring mattress is a design fault Restoration Gel -..., Satinder says it’s reprehensible, we have just recently contacted Sleepyhead again and awaiting...