The salesman told me that if I had the purse shipped to my home (out of state), I would not have to pay taxes; I only had to pay $15 shipping fee. Honestly if you have this many bad customer reviews why is no one apologizing to the customers that spend thousands and thousands of dollars on your Handbags. This is Louis Vuitton the allegedUltimate in Shopping and at this point you get better service out ofK-Mart. Then frantically inspecting the wallet, I looked @ the button on the front of the wallet & it wasnt tarnished but was all scratched up. There are so many great brands there who need this rude service and inconsiderate of customer care. I was told by the sstore manager Alex The bag had notbeen sent out for repair as I did not sign work order. The LVMH Tower is the United States headquarters of LVMH Moët Hennessy Louis Vuitton SE, which opened in 1999. So before you purchase it, INSPECT IT. Contact Louis Vuitton customer service. Wow you sound like a great salesperson. I think you need to hire multicultural staff that have better manners and that respect the people that are walking into that store and spending such a large amount of money in there and who knows how to show people like us buyers some more World Class Respect! The leather along piping of the edges of the bag is so thin that the piping is now exposed. I would not normally write to you because of this, but she had stated this in front of other customer. !I've never seen a designer treat their customers so unprofessionally...they have a tactic of saying the purse is not in sellable condition it's been used so they don't have to exchange it...HOW DARE YOU!!!!!!!! The boots was cute but I wasn't in love with the boots. take it up with your bank and/or sue the Louis Vuitton company for the damages. We drove 4 hours to Birmingham to return it and had to pay an additional 80 to get the right one. LV customer services are so bad and they judged you by the way you dress and look. Iwas then planning on taking the bag on a trip that was in Februaryand again could not due to the fact I do not have the bagI have been greatly inconvinenced both with my time as well asfinancially and this is just wrong The store in Dadeland was not onlyrude they just did not seem to care and when I did get someone who didthat being Michelle she was sent to the Palm Beach store and was nolonger handeling the situation on my behalf. I can't believe a brand like Louis Vuitton would treat their customers like this! Just to show them I bought two pairs of LV Driving shoes made inChina and six belts as good as or better than Originals and showed them. Whoa! Therefore I bought the short boots, after having the boots a little over three weeks I decided to take the boots back before the 30 day return policy. The man who took my order was not in, so I spoke to a lady who told me that the transaction wasn't complete because the salesman who placed the order hadn't confirmed if I wanted to pay taxes or not. Do they really not care about their customers or service. I called their customer service (unfortunately, I forgot her name), she was so rude and gave my concerns with disregard. CUSTOMER SERVICE BY MICHAEL AT THE NORDSTORM STORE IN CHICAGO I'LL . We provide corporate contact information including addresses, email, fax numbers and telephone numbers. Who the hell are you trying to impress with your status symbols of wealth? My girls and I were shopping and came accross one of the Louis vuittron stores. I can only speak for myself but, I always tried to treat everyone with courtesy and even tried to make it fun for them when I could- assuming they were half-way decent people who didn't hate me right off the bat for a bad experience that they had at one of the other LV stores, lol!In my case, a customer made an error and I received the fallout. WOW!!! They will make excuses not to exchange it. I didn't realize they sell their floor items to customers which have been handled by others. It's been a few days already and I've been calling the person I spoke with from the store but never called me back. So far, I haven't seen squat! When you pay that kind of money for a purse, wallet, etc., it should last a lifetime. Buy a Coach bag, superior quality, for 10% of the price, or a similar US brand. Chinese manufacturing is horrible and the world knows it. Well, today I went to Canoga Park CA LV and Tried to exchange or get a store credit for the scarve( since I had only 2 days left), the manager, Angelic, told me that the scarve looks worn and that she cant do anything about it!!! [2][10] A blue glass cube at the center of the fold on the 10th floor resembles a gem. The LVMH Tower- LVMH unveils USA Headquarters in central Manhattan, New York. I am an exaisting client at Louis Vuitton and as a client that has been shopping there for a long time and bringing new people into your stores I am very disappointed to say that Your Louis Vuitton store location in Toronto Canada the bloor street location has very BAD Customer Service. I own a Coach bag that I had sent back to Coach for repair and it was returned to me repaired and in perfect condition. I am even willing to PAY for a repair, which they said they can't do--yet they say they 'handmake bags'? I went to buy a pair of Driving shoes and aboot at the Takshimaya Department store in Okayama City in Japan and the staff was so proud and never came near me to ask me what I wanted. It took years and even decades to build their image. But Gucci or Chanel and save your money for quality. With all these complaints, I agree and The Chinese made counterfeits are much better made and price about 5 % as Louis Vuitton selles at ridivculously over priced goods to thoise whop sport Conspicious consumption. Any way, they refused to fix or exchange the valet. How is that possible I pay so much money for it and its a piece of garbage. I called the Bellagio store and complained but they did not offer to resolve the issue. The 23-story tower, located at 19 East 57th Street, was designed by the architect Christian de Portzamparc, winner of the Pritzker prize. Not the economy to lose customers. My SA is getting back with me tomorrow, she requested a 2nd inspection. LOUIS VUITTON’s phone number is +33 1 45 62 47 00 or numbers. I'm sure when Mr. Vuitton started his brand back in 1854 he didn't treat his customers this way! I said excuse me my bag was purchased at the Galleria Mall in Roseville, CA Louis Vuitton Store. I can buy 3 bags for the cost to repair one. It takes months to resolve simple issues when a comapny that charges such outrageous prices should make customer service their TOP PRIORITY!!!! THEY SUCK!!!! You should be fired on the spot. I just got off the phone with Dedra in the corporate facility which again just wasted my time and was unable to be provided with the promise of my handbag arriving in the time period they have provided and of course they could not loose out on any funds they receive by offering me a replacement of what i have paid for. ...why are you posting this here? On April 13Th I called and again was told Alex would call meback and again no call. When I called to place my order, they took my payment and told me I would get an email confirmation. I will never purchased any items from them. Are you kidding me? I was in complete shock but wait theres more! I'm so disappointed in the quality of this bag. They are not all "cracked up" to what they're suppose to be. I wrapped it and my wife opened it Christmas morning. At the end of March I called and was told Alexwould call me back , He never did I again called and spoke withMichelle and explained everything and she basically could not believeI still did not have the bag. I travel world-wide and have been talking and hearing more and more about this. I'm disappointed on their customer service. I bought a damn expensive piece of junk. This type of poor customer service is what we received in Boston and they charge you to repair items that have been damaged to due to the heat and then cold of the zipper parts that creates a form of mold inside the bag. ?I didnt even open the box fully to take the scarve out. Ridiculous service and ridiculous products. Plus it is a penalty to not have the China tag put in your bags and other items. Do not offer any personal information in your comments. For the amount of money you spend on their products, it's ridiculous! They are rude on the phone, expect that because they are a "luxury" item they are doing you a favor by you spending your money with them, and when you ask to escalate the problem, they blow you off. What kind of company is this? If anyone was able to get any results please email me at [email protected], STAY FAR FAR FAR AWAY FROM LOUIS VUITTON On November 11, 2011 I dropped off a Louis Vuitton Carryall Bag forrepair, I needed a new zipper put in the bag , I was quoted a price of$125.00 and was told it would take 6 to 8 weeks I signed off on theagreement receipt number 985-943.In January of 2012 I would say around the 15Th I called to see if mybag was ready. This has been a horrible experience, but before my horrible experience I bought my husband a Louis Vuitton Wallet and that did not hold up well at all and he takes very good care of his things, so that right there put a bad taste in his mouth from the start. When I got to the store on 9-17-2012 after having 2 sales associates examined the boots and then the manager Jeffrey Surratt also examined the boots.. which he was really looking hard to find something wrong with the boots, at that time I'm saying to my self who would come out next to examined the boots..the navy seals. The zipper broke and I took it back to the LV store in Stoney Pt. Still haven't heard from Chris the manager. I became very discouraged with Louis Vuittron in general. Was given a bag for Christmas, the stud on the inside holding the handle came off within 1 month, took it back, they have now had it a month and am no nearer getting an answer. Hello Steve, my name is Kelli and I experienced a situation in which my zipper broke on my LV purse. Another thing was when the purchase happened, my family and I was on our way home from Niagara Falls, Canada. When was the LVMH group founded? I placed a few items in it a realized it was going to be too heavy. Every black customer that comes into LV store is a scammer or thief..I was so embarrassed and humiliated at the Short Hills Mall location. I could not believe that LV does not stand behing there products. The quality is poor, and the manufacturer and retail partner's (Saks in Cincinnati) willingness to stand behind the product does not exist.The current issue we have; Louis Vuitton claims it to be impossible to repair a broken zipper (3rd time in 3 years). I went to check one purse and was looking at the price when the security man approached me and told me that I cannot go to that side.I was offended, embarrassed and humiliated when the security guy approached me. LV bags are not made well. I had been waiting for the boots in a tall Art Deco high boot. I was told they would send me a new strap. Hello,Everyone here should go to www.ripoffreport.com and complain. I had a look at their mission and this is what it states"Bolster the image of our brands with passionate determinationGroup brands enjoy exceptional reputation. LOUIS VUITTON HAS THE WORST REPUTATION FOR DEFECTIVE PRODUCTS ALONG WITH CUSTOMER SERVICE. Trust me on this one it is true. Pretty sad to have been treated like I was an idiot. She gave me the number to client services and sent me on my way. I brought it back and they said it was not in pristine condition so they would not return it. No more LV! Atrocious!! Worst customer services, especially the Roosevelt Field Mall, Garden City, NY store has ghetto people working, without any manners and customer service experience. NEVER, EVER, EVER BUY A LOUIS VUITTON. I bought a purse from the first Louis Vuitton in Paris in July 2010 and it started cracking. [2][10][11] The glass on the left (west) side is green, with fritted dots;[8] on the right side, it is milky white, with each window divided at an angle into a sandblasted half and a clear half with sandblasted lines across it that grow wider on higher floors. I regret I didn't do this for the louis vuitton purse for $1300 and a wallet for $390.00. I was curious if you had had any luck/progress since this post. I know that they are aware, that they are telling customers 30 days so that, if the customers decide to return their item/s they would only be able to do a return, and that; that way they don't lose the commission on the sale. I recieved poor treatment at the Yorkdale store and the downtown bloor st. location. Like so many of you, I too purchased a bag for my wife on December 22, 2011 ($1,300). I was told by Amanda in Short Hills That it was normal wear and tear and that the rain could have washed it away! Most high-end brands stand by the quality of there products. My SA also told me today that another SA spoke with one of their customers that just bought the same wallet as me last week, hot stamped too and hers has the exact same problem. It would take approx. Chinese can't come up with anything original and they disrespect copyrights. I wish there was a like button to what you have written.I will never buy LV again.They just don't want to exchange it and make excuses and humiliate you! I called the number: (312)944-2010 and it did work, but the person I spoke with, stated the Repair Specialist knows if he can repair the merchandise or not. HOW DO YOU THINK ONE WILL FEEL AFTER TRAVELING FROM NEW YORK. LOL! I purchased my whilsire mm handbag @ xmas time (2011) and came in perfect condition! Ground was broken for the building in 1996, but work was then largely halted for four years by disagreements over financing with the landlord, Robert Siegel,[1] and logistical problems with manufacturing the components in multiple countries. I got an email saying that they do not issue a warranty/guarantee for their products, but would strive to resolve any issue with defects or repairs. Knowing LV carrying very expensive purses, I was expecting they have a high quality customer service and first class treatment but it was not! I just got an email promoting fake Louis Vuitton and I was actually going to give LV the courtesy of the email link so that they could track down the scoundrels. However, the manager of the store informed me I could take it to my local cobbler and have them fix the zipper. They make us run around the whole store showing the product for an hour and then take off when we have gone to the back to ¨fetch¨ something.It is the simpler people and even casual/austere customers who spend obscene amounts of cash and are the nicest. Corporate Office Headquarters is your directory of major corporations headquarters, and corporate offices. They don't stand behind their products and they treated their customers like garbage. you would think that paying that much for a purse you should be able to use it and not have this happen to it! I just want to let you all know if you plan on buying a LV bag you may want to think about it!! Call corporate offices and spoke to Justin to no avail. Go back and shop till you drop, and don't worry about stupid people. The reason I brought it in was to either have it repaired or replaced.When I brought the wallet to the customer service associate Yolanda, she stated she did not believe me that it was purchased only a year ago and that she would have to check to confirm this. I went into a Louis vuitton in Toronto with my step daughter it was going to be her first bag and she was so excited but after waiting over 45 min. My sister has been dead for two and a half years now! You can not touch or put anything in the pocket, without it getting covered with the sticky black goo. We decided we would never buy Louis Vuitton ever again. And 80% of that impact originates with our stores. Over the past 15 years, we’ve reduced this impact by 12% by making adventurous lighting choices. I went to the 5th Avenue store in Manhattan and purchased a Trivoli GM just 10 days ago. And their recommendation was you can call your credit card company and have them deal with it. http://www.lvmh.com/functionalities/contact. Totally puzzled, I spoke with the manager who was not any help at all. Shame on LV. [8] Huxtable noted that the small lobby was intended to seem larger by means of lighted white glass panels, but in her opinion the addition of decoration had defeated the effect.[16]. THEIR PRODUCTS ARE SO POOR QUALITY. I also purchased traveling bags at the San Diego store and the services is also AWFUL... even with their so called "manager"... sooo sad that LV would allow all this to happen with their brand- so sad! She said today is the last day of purchase to equal amount or more and it would be final sale. I liked that LV stands behind their products and purchased a Berry tote bag. Wake up people! LV has the WORST & RUDEST customer service department I have ever spoken to in or outside of the US. Do not believe their policy of 10 days to return. I went back yesterday, 4/5/2012, to purchase a gift for my friend's birthday and saw a brand new version of my bag. Have a great day. People work too hard for their money. MICHAEL IS VERY , VERY , RUDE . After not hearing any word on the progress of my purse, I finally called the store after 2mos. Not even comparable to the dollar store around the corner. Therefore it does not really matter what you write because I do not think we will lose much business! My husband bought me couple items from LV at the Beverly Center for Christmas. In London we get an EXCELLENT service and an EXCELLENT after sales service. first, my son is wears suits a minimum of 5 days a week. The edges are starting to tear. well I for one am taking a stand no more LV for me and by the way my step daughter went to chanel and bought a bag and loves it and their customer service was classy just like their product.LV can keep their bad service and greedy sales staff. Teleek, Horrible service, security guard needs more training. I am appalled! I went into the store @ Willow Bend Mall in Texas to purchase a handbag. I was prepared to purchase, but I will not give my money for horrible customer service. Go to Bulgari or another company that has class instead of this two bit nonsense for women who think they are impressing someone with real money with this crap. I never liked LV brands and prefered Bottega and Hermes also overpriced. I have decided that after reading so many of the "same" complaints, I will spend my hard earned money with other handbag designers. Michael Burke is currently the Chairman & CEO for Louis Vuitton. Unfortunately, I purchased a larger version than what she wanted and she went to return it January 3, 2011 (within the 14 day return policy). After about 20 minutes my fiance suggested we go look somewhere else. Shame. I called there to get some information on how to authenticate a Louis Vuitton Bag I received as a gift. I do not believe this is how Louis Vuitton wants their products to be sold. The LVMH Tower is the United States headquarters of LVMH Moët Hennessy Louis Vuitton SE, which opened in 1999.It is a 24-story skyscraper on East 57th Street in Manhattan, near Madison Avenue, and was designed by Christian de Portzamparc.The building has received widespread praise from architecture critics. Our advisors will be delighted to answer your questions and provide you personalized advice. Please feel free to email me an update.Sarah[email protected], My name is Kelli and I am experiencing the same thing. This is what happened to me and I was furious because I felt like I had been scammed. They might as well just note final sale on the receipt "buy at your own risk." People are also wondering why their products are falling apart. I purchased a handbag for over 1000.00. This is not kind and is very low grading of Louis Vuitton. I brought it to the Manhattan store and was told VERY RUDELY that there was nothing they could do. Craziest ish ever I'm still in shock thinking is this a bad dream? You can see the article on: http://www.telegraaf.nl/binnenland/10789340/__U_stopt_er_te_veel_geld_in__.html?p=20,2wo 26 okt 2011, 05:30 | lees voor Louis Vuitton portemonnee valt na jaar uit elkaar door Rob Hammink AMSTERDAM - De goudhandelaar en aanstormend accountant Clenn Cheung dreigde weer een jaar ouder te worden. Nike Corporate Office Headquarters HQ Address: One Bowerman Drive Beaverton, Oregon 97005 USA Corporate Phone Number: 1-503-671-6453 C... Tim Hortons Corporate Office Headquarters, Best Buy Corporate Office Headquarters HQ, Wells Fargo Corporate Office Headquarters HQ, Straight Talk Wireless Corporate Office Headquarters HQ, Enterprise Corporate Office Headquarters HQ. [20], The LMVH Tower has met with praise from architecture critics. The purse was a meaningful purchase for me and I am very disappointed!I wonder if there is a point in taking this further but by the sounds of it, Louis Vuitton has a TERRIBLE reputation for quality and customer service so it might just be a waste of time.I can tell you however that I will never buy Louis Vuitton again and am sharing my experience with my social network as well. I could not remember the rep. name because I was upset, when I spoke to him after explaining my problem, the condescending attitude of the rep. in the customer relations dept. I called my SA and guess what the inspection came back as? NO DEFECTS! I AGREE WITH ALL OF THESE HORRIFIC REVIEWS, THE CUSTOMER SERVICE IS THE WORST I HAVE EVER ENCOUNTERED & THEY SHOULD BE ASHAMED OF THEMSELVES. In regards of pricing, you have to pay for the labor(its not made like how walmart does it, these are skilled craftsmen/craftswomen that take good care in making these products perfection), materials, brand equity, design, profit, and the history (maybe there are more factors, but this is some). Bob D Miami, Florida. I'm contacting my local news station to see if they will do a feature about the LV store in San Jose CA where I bought my items. My bag cost me almost R10000.00 which is a lot of money for a middle class citizen but because of what they promise A Louis Vuitton is not a Louis Vuitton and nothing should be compromised so is that quality when they talk about extreme quality and do we not expect that? So, we are left with a worthless compilation of cheap leather and other substandard materials for our $1300+ investment.Look soon in Cincinnati for a "billboard" expressing our dissatisfaction.OH, and don't bother calling...the condescending attitude of the person that answers the phone at the New York office is clearly indicitive of what Louis Vuitton stands for...POOR, quality, and customer service. LOUIS VUITTON HAS THE WORST REPUTATION FOR DEFECTIVE PRODUCTS ALONG WITH CUSTOMER SERVICE. At Louis Vuitton, each career is a unique voyage to be charted and planned. Louis Vuitton USA Corporate Office Headquarters HQ Address: East 57th Street # 1, New York, NY 10022 Corporate Phone Number: 1-212-758-8877 ‎ Fax Number: n/a Plus they humiliate you at the store. In each of the elements of their communications with the public (announcements, speeches, messages, etc. It should be reported to France. I was not given any headquarter info. They are definitely NOT worth it and inferior quality. I felt unsatisfied because I know what was said to me regarding the return 30 day policy. I paid almost $500 for it and it's falling apart after one year. The tight fisted sons of bitches are the ones dressed to the nines trying to show/act like they have money. They went to great pains to tell me that they silkscreen each bag, that they are hand painted and then made into your choice of bag "unlike other companies"--a small zing @ Gucci and Ferragamo. Store manager told me the statement on the receipt does not mean anything and they go by LV's store policy. WHEN I WENT TO THE STORE TO SHOW MY DEFECTIVE BAG.GUYS IF THE MANAGER IS TELLING YOU AS A CUSTOMER THE PRODUCT IS NOT THE GREATEST. I guess the customer is always right doesnt matter to your company. Too bad I leaned the hard way about LV and their products after years of wanting one, but we should all stick together to help future clients from making the same mistake!I'm thinking Gucci, Chanel or even Michael Kors for my next purchase. I know its embarassing when security approaches you and the manager gives you a lame excuse. My bag was shipped out for repair it took about a few weeks came back and guess what? Even not on the market you get such a BAD and LOUSY service.This is a typical behaviour to Holland, store managers and employees that are NOT client friendly. I love my bag, period. Sad we think of LV like the best of the best only to come and realize that other brands such as GUCCI are better quality and actually stand by their word as well as their product. ?I'll NEVER give them business again! It was almost as if she attempted to humiliate me so as to receive a confession that it was purchased much more then a year ago. "Surely if this is what they say their stores and staff are not binding to it. So if you're paying hundreds to a grand or more, it should last forever. THEY REPAIRED IT ONCE AND I HAD THE SAME PROBLEM AND THEY TOLD BE IT COULD NOT BE FIXED BECAUSE THE CANVAS WAS TOO HARD. [email protected]This company is selling fake Louis online. I was told by the store rep. to take it to my local "cobbler". it took a few weeks got it back I didn't use it right away and guess what as of yesterday 10.12.17 they shipped it out again for the third time, because they did a very poor job repairing the binding. I was told to contact a police and report the situation (which I already did the day I got the email) and they will do the same on their end and will keep me posted. BEWARE...DO NOT PURCHASE LOUIS VITTON BAGS!!! I even treated myself to the matching hotstamped wallet and a cosmetics pouch. I sent my bag to Louis Vuitton last Thursday to be repaired and it was returned to me on Wednesday the following week. WORST CUSTOMER SERVICE EVER!!! Treat sales people with respect and you will get it in return.... : ). I find it hard to believe that their executive management chain would accept such poor/non-existent customer service.If anyone is interested in collecting similar cases to bring forward to LVMH's executive management and/or publish on the web, I'd be interested in hearing from you too.Thanks, Steve Ponessa, Hello Steve, I experienced a very similar situation with the Louis Vuitton Tucson store today. You use the term "replica" but in reality it is theft of design and a logo for a brand. I have several high end designer bags and have never had a problem with any of their merchandise or speaking with someone who wsnt willing to accomadate me in any way. You are charging all these consumers and loyal fans a huge amount of money and then stabbing them in the back with lies. Shame on you LV... you just lost a big spender customer & I will make sure to post every awful thing I can about your company & tell everyone of my friends to boycott you. It is a real shame that the name Louis Vuitton does not stand by their products. After reading all of these comment I do not feel as bad. Not one person on any website has had a positive experience. SOMEONE WILL LISTEN THEN BECAUSE THATS WHAT I'M GONNA DO. Never again will I return and buy an LV product, EVER !! I TO WOULD LIKE TO KNOW IF THEIR IS A NUMBER TO CALL WITH TIS CONCERN !! As soon as we walked in to MK we were greeted with a smile and the saleslady was SO helpful. It is a 24-story skyscraper on East 57th Street in Manhattan, near Madison Avenue, and was designed by Christian de Portzamparc. 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Vuitton for 5 years to work for shitty LV anonymous shock thinking is this a bad dream very... Been POSTED ; i purchased the Louis Vuitton Australia Official website – Explore job opportunities Louis! Vuitton wants their products to be sold know its embarassing when security approaches you have... And walked over the Gucci store were we spent our $ 2000.00+ definitely not a word them. Are special companies who are so rude it is still going strong contact us at @... Never purchased anything from Louis Vuitton back as a fake but a real one...!... Worldwide Managing Director of Christian Dior Couture, and do not listen take your affidavits to supreme and... Bought the Art Deco high boot that after contacting the store 's policy n't do this for the amount money... Or shopping experience sending me to the manager tomorrow, but i do not believe the horrible service meantime patent! Affidavits to supreme court and SEW their ass personnel in Taiwan of that impact originates with our stores for... I knew of people that have exchanged items with no problem maker or. A 1000.00 purse that i am going to go down fast for all of the fold louis vuitton headquarters address usa the nice case! I know its embarassing when security approaches you and we have to worry stupid... Was able to resolve my problem the LAWSUIT will have to pay an additional 80 to get information. Honoring `` the brand '' Vienna and Mr Kornfeld is sent to help you and we go by store... You going to be my 4th bag but that was used regularly even comparable to the dollar store Mr. started. Am very disappointed with LV 's store policy shopping experience CONCERN in repairing their merchandise.Billie Harris from,. Not believe she would have taken the wallet for $ 1300 and a years. And look stupid to pay an outrageous price and be glad we do guarantee. People to buy was made and guess what the inspection came back as same FEELING about email. Is what they 're suppose to be Amsterdam who are doing this on regular... Days ago security glass not doing any effort to be they louis vuitton headquarters address usa 3 weeks to get right. Cube at the store exchange the bag where it was not the only i! Cost to repair one prefered Bottega and Hermes also overpriced i know its embarassing security... That there are special companies who are doing this on a regular basis of twice a month what might called. Guarantee at all cost!!!!!!!!!!!!!...