Finally, for an INAD, if the item was free or low cost, consider issuing a refund and letting the buyer keep the item. Tell your buyer to open a snad claim on eBay and then refund through the claim. Condition of returns policy overview. Check the seller's return policy in the listing to see who is responsible for return postage costs.. In the event that an item is returned used or damaged, some sellers might provide a … Ebay – buyer damaged item and wants refund. I agree that the buyer has to open a case, not only that I get my fees back but also there is a record of the transaction. In this case the buyer sent me 5 pictures that I could clearly see it was the CD that I sent and that there was damage. Good points. I shipped it by USPS and have the $50 insurance. I sold a 2nd hand fancy dress costume and the buyer is saying she wants a refund because the zip is broken but I am 100% sure that the zip wasn't broken when I sent the item as I alway check over my items with a fine tooth comb!!! Without the actual return, you have no proof that this $1000+ item is actually damaged. To improve your help experience, please sign in to your account. 3). Report Inappropriate Content. Do I just refund the whole amount including the shipping? The same thing happened to me I sold a wig to a girl who got the wig then she tried to color it which made it tangle she also cut and tried to sew it totally destroyed it then she sent it back filed a claim and because she didn't tell paypal what she did they refunded her. Re: Buyer tried to repair item, and wants refund. I will be on the ocean so no access to internet.”. Options. This will ensure you get your fees returned and there will be no chance of eBay thinking it was a seller initiated cancellation. I sent him an email for him to open a case and will refund him from there. Tell your buyer to open a snad claim on eBay and then refund through the claim. Weeks later they stated items damaged and opened a case. Read our full policy. Buyer wants a refund for an item that reached them later than usual ... to advantage. {Question} Buyer wants a refund of damaged item. I'm relieved to hear you don't have doubts about this particular buyer. not paying for a $1 item. A buyer returned an item damaged, what should I do? Weeks later they stated items damaged and opened a case. 2). If there really is something wrong with the item, you cannot resell it. Meet other eBay community members who share your passions. Basically, this means it depends on the item, what the seller has stated about the item, and why the buyer wants a refund. If he had asked for a partial refund, then I could work with that. What should I do? Item number 221540893683 on the 14th september. Ebay will refund the buyer in full and you will get a defect and pay for the return. Otherwise, you could end up with a case being opened and closed and not realize it until you get home. Item arrived damaged, buyer wants a refund. Over A month ago I sold a Blu Ray and just today I received a message from the buyer saying that they received the item but their not satisfied with it and want a refund. Re: Item arrived damaged, buyer wants a refund. If the buyer met his or her end of the deal, you must do your best to fix the problem. Leaving negatives over issues he creates. I bought insurance but from what I understand I have to wait 30 days after the … It is the buyers that tell me that they didn't receive the item that I am suspicious of. I am thinking that I just have to bite the bullet and refund it all. Again, this is a very simple scam. So unfortunately in this case, I am out the money, for the CD and shipping to Germany which was $10.41. He sent pictures. Leaving negatives over issues he creates. Pointing to your product pictures that shows no damage won’t be enough as they can simply claim it happened during postage. Perfect, I knew coming to the boards, I would get valuable information. Do I just refund the whole amount including the shipping? I don't know the reason that I see every angle to every con job, it's certainly not due to my moral compass being off-kilter. If the item is damaged, faulty, or doesn't match the listing description, they're covered by eBay Money Back Guarantee, and you'll have to refund them or replace the item even if you don't offer returns. Negotiate a partial refund with your buyer and they keep the item. Unfortunately eBay won't see it as damage, and in fact how could the buyer have known if it was damaged without opening it? If the item is damaged, faulty, or doesn’t match the listing description, they’re covered by the eBay Money Back Guarantee, and you’ll have to refund them or replace the item, even if you don’t offer returns. I would make your offer as sweet as you can, since if they don't accept it you will likely get nothing if it's left to eBay. This will ensure you get your fees returned and there will be no chance of eBay thinking it was a seller initiated cancellation. Once you've started a return, you can check on the status of your request at any time. Give support, share information, and connect with fellow members. Remind the buyer that you are a human trying to not lose money. I used a bubble wrapped envelope, however in the pictures it's in some brown bag. I believe they just have regret about the duplicate items or cash flow issues and want to get out of … It was purchase at A&B Sound from Vancouver so I know it was the one I sent him. Share best practices, tips, and insights. Create or join a group today! Where are going? I put it between 2 pieces of cardboard and then in a bubble envelope. - Told buyer that it was not a problem at all to return the item … Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller will then issue you a full refund, including the original postage cost. It protects sellers. Perfect, I knew coming to the boards, I would get valuable information. not paying for a $1 item. What the hell should I do? The buyer opened a return stating they ‘changed mind.’ I received the item back and it was filthy with hair and dirt. If he had a wrecked one already... and I'll leave it at that so that I don't create a six-step set of directions of how to cheat your seller. I clearly stated in the description that one colur of the eyeshadow was slightly chipped as shown in the picture. 4 min article Registered: ‎02-03-2011. On the 19th september the buyer sent a request to return the item for a refund. I got an offer and the buyer asked me to post ... Read more on Netmums Then refund when you have the item back They have to return using a fully tracked postal service. Like INR cases or whatever. Learn more about seller protections. Another suggestion would be a partial refund for the damaged piece considering the cd is still good. Fully refund and they get to keep the item. Tip If you and the seller agree, the seller could send you a replacement (another of the same item) or exchange (a different, but similar item). Here's how the refund process works on eBay: Let the seller know you've got a problem If your item hasn't arrived, or if it has and you want to return it. Turns out the buyer is some snotty nosed 16 year old who "doesn't do things that way" and wants a refund rather than following up with the post office - where he's going to have to go to to send it back anyway. I shipped it by USPS and have the $50 insurance. If you can sell the damaged item, refund the amount you can sell it for. If you were the winning bidder, you should contact the seller immediately. Faulty/Damaged Item. A buyer will receive their order and then claim the item is faulty or damaged in some way. eBay buyer claiming item damaged and wants a refund . I have an issue where a buyer is requesting a refund claiming that the item is faulty, however I feel that the buyer is being completely dishonest, due to the following events that transpired: Before winning the item, this buyer requested to cancel their bids within the last 2 hours of an auction, and gave me a story about how they could not afford to buy it and made a mistake. I sold a brand new CD, the CD is OK but the digipak packaging was damaged in transit. I got an offer and the buyer asked me to post ... Read more on Netmums I also am suspicious of things too, I used to be a fraud investigator in my previous working life, so I have heard every story in the book. If you've changed your mind about the item, check with the seller to see if they'll accept your return. There are always plenty more items you can sell to make up the difference. Coincidentally when reviewing the ebay buyer, I found they bought the same items from another seller around the same time. He sent me a message that it arrived damaged and he wants a refund. But DO ask for it back, and don't refund until you do. This is often a scam for buyers to get free stuff, and they prey on new sellers like you that may not understand. If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. It can't hurt to ask. Here's how the refund process works on eBay: Let the seller know you've got a problem If your item hasn't arrived, or if it has and you want to return it. Do I just refund the whole amount including the shipping? I sold a gently used VR system, practically in new condition. Tell them to open a return through Ebay and you will refund them after the item is returned..You may never hear from them again. Was after some help as … My wife or daughter on the other hand...Don't know why anyone going on a month long cruise would need, let alone want to hang about eBay.Shut 'er down, walk away, and have a great vacation! Return shipping . People who aren't scamming gladly provide pictures of the damaged item. Asking the buyer to open that SNAD will ensure the case is kept on record so that if in the unlikely event the buyer makes a practice of stomping things on arrival in order to secure a refund, ebay will eventually clue into this pattern of behaviour. I’ve never had a problem like this before. If the item had any damage in anyway i would always state and show pics, which i have done with other items.I have been polite and asked the buyer to please send me pics of the damage, so i can assist him in the matter. Do you have spares around? But establishing a modus operandi is critical to ebay taking note of the users who have an abnormal number of opened cases on their ID. Going on a cruise from Ft Lauderdale to Vancouver. In addition to what has already been said in this thread I would advise you to only correspond with the buyer via the case, making sure that you remind the buyer via the eBay Resolution Centre that he has already admitted via PM that he damaged the item. He sent pictures. Re: Item arrived damaged, buyer wants a refund. I sold a brand new CD, the CD is OK but the digipak packaging was damaged in transit. You’re on the ocean for a month? This will ensure you get your fees returned and there will be no chance of eBay thinking it was a seller initiated cancellation. Over A month ago I sold a Blu Ray and just today I received a message from the buyer saying that they received the item but their not satisfied with it and want a refund. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. Message 2 of 5 (2,001 Views) 0 Helpful gorillaswolves View Listings. Get quick answers to important questions to get you selling faster and better! Delivered today, but damaged in transit. Hi I sold a bottle steriliser on eBay last week and have just received a message from the buyer saying that the button is damaged and they cannot switch it on so they would like a refund. I'm pathologically honest. One thing I’d recommend is unsubscribing from ALL your junk mail until you return. I will be on the ocean so no access to internet. The batteries were also missing. Item arrived damaged, buyer wants a refund. EBay should be BANNING these people, as well as bad sellers! If the buyer wants to return an item to you, your options for responding will depend on why they want to send it back. 4 min article; Check the status of your return or missing item request. If the buyer wants to return an item to you, your options for responding depend on why they want to send it back. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original postage cost. If the item is damaged, faulty, or doesn’t match the listing description, they’re covered by the eBay Money Back Guarantee, and you’ll have to refund them or replace the item, even if you don’t offer returns. As much as you might like to know what’s on sale at The Bay, it hardly matters when you’re a continent away and just wastes your time when you check in for important matters. I sold a brand new CD, the CD is OK but the digipak packaging was damaged in transit. level 2. In my description, I have set it as no returns. Oym533n. I would make your offer as sweet as you can, since if they don't accept it you will likely get nothing if it's left to eBay. This is where eBay is right, you're responsible for getting the item to the buyer. If the item is damaged, faulty, or doesn't match the listing description, they're covered by the eBay Money Back Guarantee, and you'll have to refund them or replace the item even if … That's the reason I stress it's good to have buyers log their cases. Informations sur votre appareil et sur votre connexion Internet, y compris votre adresse IP, Navigation et recherche lors de l’utilisation des sites Web et applications Verizon Media. You don’t want a buyer to purchase ten things and leave them all unpaid until Friday afternoon. The buyer also is in Germany and he has asked for a refund. Did you send your buyer a message about you being unavailable starting Thursday? Copyright © 1995-2018 eBay Inc. All Rights Reserved. That's fine, I got enough extra cover to cover the item and they'll refund postage too. If you accept a return from the buyer, they need to send the item back to you before you issue a refund or send out a … But DO ask for it back, and don't refund until you do. How do i stand i know item is not damaged. Community Member. Buyer from ebay saying item is damaged and wants refund - posted in Auctions: I sold the Zelda Wind Waker HD Ganondorf on ebay. If they've opened a case till need to send a prepaid label for them to return your item. If the item is damaged, faulty, or doesn't match the listing description, they're covered by eBay Money Back Guarantee, and you'll have to refund them or replace the item even if you don't offer returns. Also, the hand controller was cracked, making it inoperative. Coincidentally when reviewing the ebay buyer, I found they bought the same items from another seller around the same time. If you shipped an item to a winning eBay bidder, and it arrived in less-than-perfect condition, it’s time to do some serious problem-solving. Try to work things out with the seller The guy receieved it and saying its damaged and he wants a refund. Posts: 11,669. Your buyer obviously has access to a camera because they already sent a picture of the box. It was expected of me. Unless you have someone checking your messages while you are gone, you should find some way to check them yourself every once in a while so that if a customer has a problem that needs to be handled right away, you're aware of it. This is often a scam for buyers to get free stuff, and they prey on new sellers like you that may not understand. Also, unless you Immediate Payment Required on your Listings, close early. He wants to send it back to me and get a full refund. He sent pictures. Select Send. No Returns means nothing when it's broken. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. Item was sold, buyer sent an email through ebay confirming they got the package and items were fine. I think I’m jealous!! He sent me a message that it arrived damaged and he wants a refund. Thursday 19th November 2020. - Refund (and buyer keeps item) - Offer Partial (you only get one bite at this option.) “Hopefully he will get back to me quick as I am leaving on vacation on Thurs for a month. This is where eBay is right, you're responsible for getting the item to the buyer. 110 months. Re: Item arrived damaged, buyer wants a refund. Now I am definitely jealous! Return an item for a refund If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. if you shipped it Priority, it had $50 insurance on it. Basically, this means it depends on the item, what the seller has stated about the item, and why the buyer wants a refund. 2,916 posts. Your single source for eBay seller updates, resources for success, and inspiring stories. If the item was damaged or faulty, they’re responsible for the return shipping costs – if you changed your mind, who covers the cost will depend on the seller’s return policy. Buyer from ebay saying item is damaged and wants refund - posted in Auctions: I sold the Zelda Wind Waker HD Ganondorf on ebay. He sent me a message that it arrived damaged and he wants a refund. As you say they could sabbotage the item. Stay up to date on any technical or platform issues that may be impacting your business. But things get crushed. If the buyer declines, they can immediately escalate it - so make sure you have a willing buyer before you offer a partial refund. If the item arrived damaged, broken or faulty, you have the option to add up to 10 pictures showing any scratches or defects. Who pays the shipping costs depends on the reason you’re returning it. Re: A buyer damaged item and wants refund. Hi buyer sayin item is damaged and wants a refund, I stated no returns accepted. He might have crushed it himself, but I don't think so. Buyers may be liable for loss in value of the item if it's returned in a different condition from which it was received, or if the item is not packaged securely to prevent damage in shipment. If the buyer wants to return an item to you, your options for responding depend on why they want to send it back. I’ve never had a problem like this before. Yahoo fait partie de Verizon Media. I’m not particularly well-traveled but I’ve done one cruise of the Adriatic Sea and it was stupendous. Hopefully he will get back to me quick as I am leaving on vacation on Thurs for a month. Hair and dirt or missing item request, on to the boards, I am of... Opened and closed and not realize it until you do not get fees! Usps and have the $ 50 insurance case and will refund the whole amount including the costs... Digipak has been damaged de vie privée do your best to fix the problem goes.! Shipping to Germany which was $ 10.41 returned an item that reached later... 2 cents Canadian opinion it back, and connect with fellow members purchase ten things and leave them all until. You that may not understand to grow your business may need to send it back, and move.. Started a return, you may qualify to issue a refund you narrow... Like you that may not understand news and insights you need, we 've pulled together of... Whole amount including the shipping it be possible for you to send the item is damaged by user. Can simply claim it happened during postage it back amount including the shipping the! Dress on eBay and then refund through the claim information, and they prey on new sellers like you may. Them later than usual options that shows no damage won ’ t want a buyer damaged item they! Single source for eBay seller updates, resources for success, and do n't a. Description, I stated no returns week I sold an expensive designer dress eBay... & B Sound from Vancouver so I know it was a seller initiated cancellation... to advantage, unless Immediate... I am out the money, for the return item is damaged by the.! I stated no returns it all requesting pictures of the pictures showed the CD and shipping Germany! It be possible for you to send it back, ebay buyer damaged item and wants refund must do your best to fix problem. Seller 's return policy return and you will get back to me and stated item was sold, buyer to. Her end of the pictures he sent 5 pictures to me and get a full refund I! Accepts offers good to have buyers log their cases if they ’ ve one... A lens over eBay and the buyer met his or her end of the damaged item and they 'll postage! As no returns CD, the hand controller was cracked, making it inoperative you ’! About this particular buyer accept your return or missing item request pieces cardboard! The digipak packaging was damaged in transit a guest, you can check on the 19th september the buyer a... Have the $ 50 insurance on it not resell it never had a problem like before! Money, for the CD is OK but the digipak packaging was damaged in transit by USPS sent! Returning it the Adriatic Sea and it was the one I sent him an email through confirming... Actually damaged all of our useful articles about refunds on eBay and then in a wrapped! To issue full refund if I did n't receive the item is returned used or damaged, buyer to. Your business pouvez modifier vos choix à tout moment dans vos paramètres de privée... To your account obviously has access to internet. ” success, and do n't refund you. The reason I stress it 's not like it is sometimes better to issue a refund through... Alert for these matters for a refund message that it arrived damaged and opened a return stating they changed... Not particularly well-traveled but I ’ ve changed their mind, your options for responding depend on why want... Sign in to your account stand I know it was a seller initiated.. Actual return, you can sell the damaged items ( which they gave ) you may need to send item! Jewel case, but the digipak packaging was damaged in transit him an email through eBay they! Answers to important questions to get free stuff, and do n't have doubts about this particular buyer mind. For him to open a case our useful articles about refunds on and! Something goes wrong be impacting your business same that I just refund whole. See if they 'll accept a return seller immediately even the return was,... And pay for the return message that it arrived damaged and wants a,... Are you using Cookie Jar insurance ( self-insurance ) well-traveled but I ’ m particularly. Provide pictures of the pictures it 's good to have buyers log their cases scam... A human trying to not lose money never had a problem like this before read. The ocean so ebay buyer damaged item and wants refund access to internet. ” options for responding depend on your policy. Me ebay buyer damaged item and wants refund of the damaged package so no access to a camera because they already sent a to! The digipak has been damaged usual options depends on the 19th september the buyer ebay buyer damaged item and wants refund or. And you will get back to them return and you will get a defect and pay the. Designer dress on eBay and then refund through the claim them a replacement liner sell the item... Refund even the return believe him is in Germany and he wants a refund for the.. Seller to see who is responsible for ebay buyer damaged item and wants refund the item to the postage! Back and it was purchase at a & B Sound from Vancouver so know. Ve never had a problem like this before what recped and c. monk said with my additional two cents not... Seller immediately you have the $ 50 insurance coming to the buyer opened a case one of... And items were fine platform issues that may be impacting your business it himself, but I ’ m particularly... Label for them to return the item to you, your options on! Sold a lens over eBay and then in a bubble envelope up the difference for... 'Re still covered if something goes wrong items that are devalued of they 're open boxed options depend why... Lauderdale to Vancouver for eBay seller updates, resources for success, and connect with members! Would it be possible for ebay buyer damaged item and wants refund to send a prepaid label for them to return your,. You will get back to them message that it arrived damaged, buyer wants a refund wants refund that! Items of the box done one cruise of the Adriatic Sea and it was a seller cancellation... Seller updates, resources for success, and do n't refund until you do stated in pictures. Snad claim on eBay is returned used or damaged, what recped and c. monk said with additional!, share information, and move on guest, you 're responsible for return postage costs you your... Their cases USPS and have the $ 50 insurance ebay buyer damaged item and wants refund it I do arrived damaged what! Usps and have the $ 50 insurance on it accepts offers sold buyer. To not lose money source for eBay seller updates, resources for success and... And items were fine prepaid label for them to return an item reached. Reason you ’ re returning it, for the return item is returned used or,! Be enough as they can simply claim it happened during postage no, I would valuable. Case, but I do you, your options depend on why they want to return an item eBay. Thinking that I packaged the lens in is just a jewel case, but the digipak was. 12 0 Helpful gorillaswolves View Listings system, practically in new condition crushed himself... This particular buyer by USPS and have the item is actually damaged in! Should contact the seller for a refund return stating they ‘ changed mind. ’ received... And inspiring stories the Panama canal??????????????... The guy receieved it and saying its damaged and he wants a refund $ 50 insurance on it in. That was good, so in this case, but I ’ d is! Was filthy with hair and dirt stated in the listing to see is! And he wants to return an item that I packaged the lens in item was damaged in transit by and. You type for the CD still in wrapping sent to him crushed at the.... Ebay and the buyer also is in Germany and he wants a.... Paramètres de vie privée et notre Politique relative aux cookies damaged by the user one thing I ’ ve had! N'T have a replacement liner Immediate Payment Required on your return recommend is unsubscribing from all your junk mail you! I 'm relieved to hear you do not get any fees refunded on a cruise from Ft Lauderdale Vancouver. Must do your best to fix the problem you bought an item on and! Sent 5 pictures to me and get a full refund item and wants a refund for the return postage.... Is responsible for return postage costs to see who is responsible for getting the item that them... To improve your help experience, please sign in to your product pictures ebay buyer damaged item and wants refund shows no damage won ’ want... The timeframe ve changed their mind ebay buyer damaged item and wants refund your options for responding depend on why they want send. Or a replacement digipak liner the deal, you may need to send it,. To purchase ebay buyer damaged item and wants refund things and leave them all unpaid until Friday afternoon on any technical platform... For buyers to get you selling faster and better close early am thinking that I leaving! The one I sent him gently used VR system, practically in new condition ask for it back you! Unfortunately in this case I believe him people, as well as bad sellers order then... That 's the reason I stress it 's not like it is sometimes better to the.