Both USPS & Canada Post tracking say "Delivered" on Dec. 26. With the new feedback system it will show as Delivered if it is tracked and the item is scanned as Delivered but if it is not tracked and/or scanned it will not show as delivered. This is very effective: Hi customername, I’m sorry to hear the package went missing. Tracking information says it cleared customs but has been rerouted to sea shipping due to covid, and hasn’t moved for 3.5 weeks. What can I do? Flower beds looked at. Items can be returned back to Amazon as undeliverable under the following circumstances. If a buyer opens a request, we'll send a message with all of the details to your registered email address – it'll also be available in your Messages - opens in new window or tab. One customer has sent a message saying she still hasn’t received it I asked her to confirm her address which is the same as the address I sent the parcel to. Tracking information shows that my item was delivered on August, 10th. This is not the Seller's fault, nor problem, when a package is marked as delivered but you never received it. Check t g e tracking closer to make sure it wasn't delivered to an office enroute. Item not received but Hermes says delivered (34 Posts) Add message | Report. In a scenario where a buyer says they didn’t receive a package but it shows as having been delivered, there is simply no longer any way to know what is actually going on. But I did not get anything.. tracking shows only the name of suburb not the address. I raised this with the seller who sent me the tracking number. I contacted Canada Post who informed me to let the seller know what happened. They weren’t sent tracked but eBay has now marked all as delivered as the items are scanned still when they arrive at the destination. One customer has sent a message saying she still hasn’t received it I asked her to confirm her address which is the same as the address I sent the parcel to. On eBay, in the past sellers have done their utmost to avoid a buyer opening an Item Not Received case. ... Open a claim with ebay. You can do this by logging into your account and clicking the "My eBay" link, which will take you to a summary page. Buyers have up to 30 days after the estimated delivery date of an item to report it missing (eBay.com). “Item not received” Cases. Write a “Etsy Package Was Not Delivered” note and keep it handy. If you have a community mail box or an apartment mail box please check for your item there – and check the box for a key to the parcel compartment/locker. If the seller doesn't offer delivery confirmation, doesn't provide a resolution or you simply don't receive a response in that time, you can ask eBay to intervene. If a buyer opens a request, we'll send a message with all of the details to your registered email address – it'll be available in your Messages - opens in new window or tab too. Tha… (Please wait at least 3 days from the transaction date to give your seller enough time to ship the item.) If you purchased an item on eBay and the shipment hasn't arrived, there are the steps you can take to try and track it down or ask to get your money back. I've ordered something which I have not received. Get your refund we have repeatedly asked the seller, courier and ebay representative weather the item is delivered to my address, they say it is delivered to my location but cant say it is delivered to my address. If not, you can look into reimbursement through PayPal or your credit card provider, which may offer such protections for their customers. The post office informed him the item was delivered to the address. Shipped as a Tracked Packet. You in no way need to feel responsible for that. Both USPS & Canada Post tracking say "Delivered" on Dec. 26. Looks like you're using new Reddit on an old browser. Item on eBay not received but shown delivered. But there is no need to panic if you do encounter such a situation. To do this, you'll need to submit an “Item not received” request. If, however, you didn’t receive a package from USPS and can 100% verify that it is not on your property – even though the tracking information says that it was delivered – you’re going to want to reach out to the post office ASAP. The receipt shows that the item was posted on May 3rd (which was also when i marked the item as despatched in My eBay) and now, 2 weeks later, I get a message saying they did not receive. If you are unable to find it, please reach out to your local post office for further assistance.". Ask for help: “I hope you don’t mind helping to locate this package.” 4. And if the customer leaves negative feedback claiming the item was never delivered, you should be able to have it removed, again just providing proof that it was delivered. I bought something on eBay like 3 weeks ago. My parcel tracks as delivered but my customer has not received it. If the package was sent through USPS, you can also pay a visit to the post office with your tracking number and have them trace the precise shipping route. So we cannot know the truth in any situation. At that point, it's between you and the shipping carrier. If they open a case, paste the tracking number and it will auto close. You didn’t receive your package over three days after the maximum estimated delivery date. It says it was delivered to the front door. This is very effective: Hi customername, I’m sorry to hear the package went missing. Community Member 02-06-2015. Box: Your delivery address is a P.O. Chances are you question has been answered. After this, eBay will step in. And don’t make the customer pay extra for it. The seller shipped the item on the 23rd of march from somewhere in california.. 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