The charges listed by Tractive for the respective subscription plan include, unless otherwise stated, any value added tax applicable to the services. The user declares not to assert claims for damages and / or warranty claims for non-culpable downtime. Accuracy. Design. Additionally, Tractive Austria's subscription plans are eligible for a full refund within two weeks of the date of payment, which will terminate the subscription plan. This is applicable to: the usage of any hardware by the user, including (but not limited to) the respective smartphone or browser; the downloading of his own content or the content of a third-party; as well as. Warranty. Love it! I effectively paid $150 for service on two devices that didn't function as advertised. Email address. Features. Visit Website. More Less. For exact details on Tractive's refund policy, please contact the support staff directly. What's in the Box. Tractive will confirm the receipt of the user's offer via e-mail. Instead I received a tracker and 1yr subscription!! If no notice is given, declarations shall be deemed to have been received even if they are sent to the last known address. Charging cable. For a refund on maintenance plans and annual or 3-year subscriptions, you must initiate the return within 30 days of purchase or renewal. Product is currently out of stock. | Read 81-100 Reviews out of 5,639. Tractive GPS pet tracker is the brainchild of Tractive, an Austria-based company that specializes in pet wearables and pet-related apps. Further compensation claims of Tractive against the user remain unaffected. Regarding business-to-consumer transactions the provisions of the KSchG and FAGG further apply. FINAL RATING. Right of Withdrawal of the Consumer according to Section 11 FAGG. dissolve the contractual relationship prematurely and to delete the user’s profile. Buried in the legal language on the web site is a note that prepayments cannot be reimbursed. This also applies to damage caused by errors, technical problems, viruses or data loss. It's not too obtrusive on a collar. If the user has reason to believe that the credentials have been compromised in any way, the user is obliged to change the respective password immediately. "), in addition to the definitions given in parentheses, are subject to the following definitions: Software applications for mobile devices (smartphone / tablet) or web applications (https://my.tractive.com) which (partially) provide access to the services of online tracking within the framework of the selected subscription plan; : Contracting party of Tractive, whereby in the area of online tracking, the term "user" and in the area of the online shop the term "customer" will be preferred. Tractive reserves the right to make partial deliveries of available products before this date. No need to insert a sim card or worry about international roaming. Tractive is not liable for indirect damages, lost profits, interest losses, omitted savings, consequential and financial losses, damage from claims of third parties as well as for the loss of data and programs and their restoration, each occurring from slight negligence. No invoice in the packaging no return details. At the end of the prepaid subscription plan period, your subscription will be automatically renewed in order to provide uninterrupted service to the tracker when you need it most - so you can always track your four-legged friend. Further information regarding part payment including terms and conditions and Standard European Consumer Credit Information can be found via. Device Manual Basic Package offers the GPS Tracking with the 2 to 60 minutes interval and unlimited live tracking with 2-3 seconds interval and that’s it. In the event of a third-party claim, the user is required to promptly, truthfully and completely disclose to Tractive any information that is necessary for an examination of the claims and a defense. Tractive GPS is IPX7 waterproof and shock resistant. I returned the devices to Amazon and received a full refund on the devices, but Tractive will not refund, or even partially refund the subscription cost. Compare Ratings. In the event that the customer is in default of acceptance or in case of other reasons, such as late payment by the customer or user, Tractive is entitled to withdraw from the contract. Low Monthly Subscription Plan. Accuracy. So your dog and cat are safe 24/7 in over 150 countries worldwide. in the case of a contract for several goods ordered in a single order but delivered separately, the withdrawal period begins on the date on which the consumer (customer) or a third party designated by him, who is not the carrier, obtains possession of all goods. Shipping and Delivery. Warranty. Range. 14-Day Money-Back Guarantee. Tractive is only liable for damages in all cases of intent or gross negligence. The user warrants not to misuse the services of Tractive. Do you agree with Tractive's TrustScore? It is sufficient if the consumer (customer) announces the withdrawal within the withdrawal period. Regarding business-to-consumer transactions, the law of the consumer's state of domicile or habitual residence shall apply. The declaration of withdrawal can also be made electronically by means of a sample withdrawal form, available at (. With registration according to Point II, the customer expressly accepts these terms and conditions and the privacy policy. 9.4/10. | Read 81-100 Reviews out of 5,639 Unboxing. It usually took them 2-3 days to respond. 8.0/10. activation of Javascript, cookies, pop-ups) and always use an up-to-date Tractive app. Additionally Tractive refuse to refund the £66.99 compulsory annual subscription if the refund is requested after 7 days on the grounds that "We have found that in most cases 7 days is a sufficient time frame to notify us that a customer decides to undo the payment for any reason". They agreed to refund us the annual fee however they wouldn't send us a new tracker. Purchases from an authorized Tractive reseller: Your Tractive GPS tracker is … For more information about using the Tractive GPS tracker and app, subscription plans, and more, check out the Tractive Help Center at help.tractive.com There we've compiled the most frequently asked customer questions and answers, so you can receive help with your tracker anytime it's needed. The Tractive IKATI shows the live location of your cat i n the free Tractive GPS app on your smartphone or in your web browser. Only after this period has expired, the customer is entitled to withdraw from the contract after setting a reasonable grace period. 9.5/10. Add to Cart Add to Cart. The tracker simply snaps onto it's mount on the collar. All prices quoted by Tractive include, unless expressly stated otherwise, any applicable sales tax for these products, but exclude any import duties to countries outside the EU. Take Tractive GPS Everywhere Get the free app for iOS, Android and Web Apple iOS 11+, Android 7.0+, Computer or Mobile Browser. As part of the subscription plans offered, it is possible to additionally secure GPS Trackers against damage, loss and theft. So our Tractive experiment cost us 56 Swiss Francs for 3 weeks. Tractive is not liable for damages caused by improper use of the tracker or services and/or use of the tracker for purposes other than those for which it is intended. In the case of a successful service activation, the acceptance of the contract takes place at the latest by granting unrestricted access to the services by Tractive. Finding your dog or cat has never been easier. With its durable, IPX7-rated construction, precise GPS tracking, and comprehensive activity monitoring setup, the Tractive GPS Dog 4 Pet Tracker makes it easy to know where your dog are and take a close look look on their day-to-day routine. Additionally Tractive refuse to refund the £66.99 compulsory annual subscription if the refund is requested after 7 days on the grounds that "We have found that in most cases 7 days is a sufficient time frame to notify us that a customer decides to undo the payment for any reason". 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